NHTSA Complaint #11400414 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11400414
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	September 10, 2019
Date Filed	March 11, 2021
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ON OR ABOUT AUGUST OF 2019 MY CAR BEGAN PULLING WHEN I WAS ON THE FREEWAY. THE CAR THEN JUST TURNED OFF AND I WAS LUCK TO VEER OFF TO THE RIGHT WITHOUT HITTING ANY OTHER CARS. THE CAR WAS TOWED TO THE DEALERSHIP (SERRA FORD IN ROCHESTER, MI) ONLY TO FIND OUT I NEEDED A NEW TRANSMISSION. THE CAR WAS ONLY 5 YEARS OLD AND EVEN THOUGH IT WAS OUT OF WARRANTY (MILEAGE) 112,000 MILES ON THE CAR AND FORD REFUSED TO ASSIST ME IN REPAIRING THE CAR. I HAVE PURCHASED FORD CARS SINCE 1998 AND KEPT THEM FOR OVER 8 YEARS. I HAVE NEVER HAD TO REPLACE A TRANSMISSION ON A CAR LET ALONE WHEN ITS ONLY 5 YEARS OLD. SERRA FORD (MATT) STATED THAT THE OVERDRIVE BAND FAILED FIRST WHICH CAUSED THE TRANSMISSION TO OVERHEAT. THE MATERIAL THEN DESENAGRATED AND METAL WAS SUCKED INTO THE TUBE FOR THE ACTUAL TRANSMISSION PUMP. HE RECOMMENDED ANOTHER TRANSMISSION BUT I WANTED TO KNOW WHY THEY ENGINE LIGHT NEVER CAME ON WHEN THE OVERDRIVE BAND FAILED? I ASKED THE SAME QUESTION TO THE REP AT FORD AND NO ONE COULD ANSWER ME. I FEEL LIKE I WOULD NOT HAVE HAD TO PURCHASE ANOTHER USED TRANSMISSION HAD THE SENSOR INDICATED THAT SOMETHING WAS GOING ON WITH THE ENGINE. I REALLY WANT FORD TO REFUND ME FOR THE MONEY I HAD TO SPEND ON MY TRANSMISSION.

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