NHTSA Complaint #11376299 — 2014 FORD ESCAPE

PURCHASED FROM FORD DEALERSHIP WHILE LIVING IN NEW YORK. UNDER THE WARRANTY, CHECK ENGINE LIGHT CAME ON AND FUEL LINE WAS REPAIRED IN 2016 (FORD CO), I NEVER RECEIVED ANY CORRESPONDENCE REGARDING ANY RECALLS FROM FORD COMP. SAME ISSUE OCCURRED AND I HAD TO PAY $2K TO REPAIR IT BECAUSE I WAS NOT AWARE OF ANY RECALLS. I MOVED TO WAXHAW, NC IN 2017. AFTER THE SAME ISSUE OCCURRING, I CALLED THE FORD MOTOR COMPANY IN LANCASTER, SC (MOVED HERE IN 01/2020). I FOUND OUT ABOUT THE MULTIPLE "RECALLS" ONLY WHEN I CALLED FORD CO IN LANCASTER. I WAS NEVER MAILED ANY RECALLS. THE FORD CO FOUND RECALLS AND I TOOK IT TO THEM ON 3/11/2020. NOTE THAT THEY DID NOT OFFER ME A LOANER CAR, EVEN THOUGH IT WAS RECALL WORK . I PICKED IT UP THE SAME DAY AND TWO DAYS LATER, IT OVERHEATED YET AGAIN. I CALLED FORD CO AND SPOKE TO JATOYA AND JAMIE. ON MARCH 17,2020, IT STALLED AND THEN STOPPED WHILE I WAS DRIVING ON THE HWY. CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT TO FORD CO AND THEY STATED IT HAD MULTIPLE ISSUES THAT WOULD COST ME $6,700.60 TO REPAIR! THEY REPLACED THE COOLANT LEVEL SENSOR AND A LEAK. ON THE NHTSA VEHICLE SAFETY RECALL SITE, I DISCOVERED 5 RECALLS. RECALL#'S 17V472000 (7/25/17),15V406000 (6/24/15)-ELECTRICAL/INSTRUMENT PANEL, 15V005000(1/9/15)-FUEL SYSTEM/GAS DELIVERY,FUEL PUMP), 17V209000(3/27/17)-ENGIINE/ENGINE COOLING), & 14V403000(7/2/14). I BELIEVE THIS SHOULD QUALIFY AS "LEMON LAW" OR AN EXPLANATION AS TO WHY I RECEIVED NO NOTICES REGARDING THESE SIGNIFICANT RECALLS. LASTLY, I TRUST THAT YOU WILL RESOLVE THESE ISSUES IN A TIMELY MANNER, PROVIDE ME WITH A COST FREE LOANER VEHICLE, AND ALLOW ME TO TRADE IN THIS VEHICLE FOR ANOTHER ONE (CONSIDERING THE COSTS AND INCONVENIENCE INCURRED TO MYSELF AND THE INNATE POSSIBLE INJURIES THAT COULD HAVE OCCURRED DURING THE TIME THAT I WAS UNAWARE OF THESE. PLEASE EMAIL ME AT [XXX] ASAP *DT REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC CONSUMER STATED ANOTHER RECALL WAS