NHTSA Complaint #11374641 — 2016 MAZDA CX-5 EXTERIOR LIGHTING

Complaint Details

ODI Number	11374641
Vehicle	2016 MAZDA CX-5
Component	EXTERIOR LIGHTING
Date of Incident	November 11, 2020
Date Filed	November 14, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAVE TRIED SINCE FEB 2020 TO GET MY #20V-063 HEADLIGHT REPLACEMENT PER THE RECALL ISSUED AND THE FITGERALD MAZDA IN ANNAPOLIS MD TOLD ME SINCE THEN THAT THEY COULDN'T GET THE PARTS FROM MAZDA. I TRIED TO BOOK AN APPOINTMENT AGAIN TO HAVE THIS FIXED ON 11/11/20 - AN APPOINTMENT THEY ACCEPTED ONLY TO BE TOLD ONCE I GOT THERE AFTER THE INSPECTION THAT THEY DO NOT HAVE THE PARTS AND CANNOT GET THE PARTS FROM MAZDA. I WAS ONE OF THE INITIAL CUSTOMERS TO REPORT THIS ISSUE AND RECEIVED A NEW HEADLIGHT ASSEMBLY FOR THE DRIVER'S SIDE REPLACEMENT AND NOT SIX MONTHS LATER, THE OTHER SIDE WENT OUT. I UNDERSTAND COVID LIMITATIONS BUT MAZDA NEEDS TO PROVIDE THE PARTS TO COMPLY WITH THIS RECALL CORRECT?

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