NHTSA Complaint #11366372 — 2015 FORD EDGE

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE VEHICLE WAS TAKEN TO DUNPHY FORD (7700 FRANKFORD AVE, PHILADELPHIA, PA 19136) FOR THE FREE REPAIR. THE CONTACT STATED THAT AFTER THE REPAIR WAS PERFORMED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED AND IT WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,289.