NHTSA Complaint #11362384 — 2015 FORD EDGE

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING ASSIST WHICH MADE THE VEHICLE DIFFICULT TO TURN AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RESEARCHED THE ISSUE AND DIAGNOSED THE VEHICLE WITH CORROSION IN THE ELECTRIC POWER STEERING GEAR MOTOR BOLTS. THE MECHANIC REFERRED THE CONTACT TO HENDERSON FORD (810 RIDGE RD, WEBSTER, NY 14580 (585) 787-1700) WHO STATED THAT THERE WERE NO RECALLS ON THE VEHICLE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT THE REPAIR WOULD BE AT HIS EXPENSE. THE MANUFACTURER WAS CONTACTED AND PROVIDE THE CONTACT WITH A CASE NUMBER AND REFERRED HIM TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,000.