NHTSA Complaint #11302389 — 2016 MAZDA CX-5 EXTERIOR LIGHTING

Complaint Details

ODI Number	11302389
Vehicle	2016 MAZDA CX-5
Component	EXTERIOR LIGHTING
Date of Incident	January 25, 2020
Date Filed	January 27, 2020
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE DAYTIME RUNNING LIGHTS ON THE PASSENGER SIDE FAILED. THE PROCESS TO REPAIR THE LIGHTS IS EXORBITANTLY EXPENSIVE AND I BELIEVE WILL DISSUADE CONSUMERS FROM GETTING THEM REPAIRED DUE TO THE HIGH COST. DISSUADING CUSTOMERS FROM GETTING THIS REPAIRED IS A SERIOUS SAFETY ISSUE. TO REPAIR THE LIGHT BULBS COSTS MORE THAN $1000. THE REPAIR REQUIRES THE ENTIRE HEADLIGHT TO BE REPLACED, AND ALSO REQUIRES REMOVING AND REINSTALLING THE FRONT BUMPER ASSEMBLY. THIS IS JUST TO REPLACE A LIGHT! THIS IS A VERY POOR DESIGN AND WILL IMPACT OWNER SAFETY IN MY OPINION.

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