NHTSA Complaint #11300558 — 2013 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11300558
Vehicle	2013 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 1, 2020
Date Filed	January 20, 2020
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

BOTH DRIVER AND PASSENGER DOOR LOCK/LATCH MECHANISMS FAILED SHOWING CAR DOOR IS AJAR WHEN DOOR IS ACTUALLY SHUT. DRIVER DOOR LOCK ACTUATOR FAILED AROUND 30,000 MILES AND PASSENGER LOCK ACTUATOR FAILED AROUND 135000 MILES. WHEN DRIVING AT NIGHT, THE INTERIOR LIGHTS OF CAR CANNOT BE TURNED OFF UNTIL SPEED REACHES APPROXIMATELY 10 MPH. THIS LEADS TO UNSAFE DRIVING CONDITIONS AND LIMITS DRIVER VISIBILITY OUTSIDE OF CAR DUE TO GLARE.

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