NHTSA Complaint #11280639 — 2016 MAZDA CX-5 EXTERIOR LIGHTING

Complaint Details

ODI Number	11280639
Vehicle	2016 MAZDA CX-5
Component	EXTERIOR LIGHTING
Date of Incident	November 1, 2019
Date Filed	November 17, 2019
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

DRIVERS SIDE LED HEADLIGHT NOT WORKING AFTER 3 YEARS AND ~25K MILES. I SEE SO MANY COMPLAINTS WITH THE HEADLIGHTS ON ONLINE FORUMS AND NO RECALL HAS BEEN MADE BY MAZDA OVER THIS ISSUE. THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND NEEDS TO BE FIXED VIA A RECALL AND NOT CHARGE CUSTOMERS FOR AN EXPENSIVE FULL HEADLIGHT CONSOLE REPLACEMENT. WHAT IS THE USE OF GETTING A MORE EXPENSIVE TECH PACKAGE FOR THESE LIGHTS AT THE TIME OF PURCHASE WHEN THEY DON'T EVEN WORK FOR 3 YEARS.

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