NHTSA Complaint #11233967 — 2013 FORD EXPLORER

OVER THE PAST YEAR OR SO, THE PAINT ON THE HOOD OF MY EXPLORER HAS BEEN BUBBLING AND PEELING ALONG THE PERIMETER. WE BROUGHT IT TO OUR LOCAL FORD DEALERSHIP. THEY TOOK PICTURES AND CONTACTED THE FORD HEADQUARTERS. THE LOCAL DEALERSHIP WAS TOLD, BECAUSE MY VEHICLE IS NO LONGER UNDER WARRANTY, THEY CAN'T HELP. AS I RESEARCHED THE ISSUE TO SEE IF OTHERS WERE HAVING THE SAME PROBLEM, I FOUND MANY COMPLAINTS, LAWSUITS PENDING, AND ARTICLES WRITTEN ABOUT THIS SAME ISSUE. I WENT THROUGH THE PROPER CHANNELS, CONTACTED FORD CUSTOMER SERVICE ONLINE AND THROUGH MESSENGER, BUT STILL HAVE BEEN TOLD IT IS NOT FORD'S FAULT. I TAKE VERY GOOD CARE OF MY VEHICLES AND HAVE ALWAYS PURCHASED VEHICLES FROM FORD. MY 2013 FORD EXPLORER LOOKS LIKE NEW FROM THE INSIDE. THE OUTSIDE LOOKS FINE, AS WELL, EXCEPT THE HIDEOUS HOOD PERIMETER. THE HOOD IS EMBARRASSING, PERIOD. I DON'T DESERVE THE POOR SERVICE I AM GETTING FROM THE ENTIRE FORD COMPANY. THE FACT THAT IT IS NO LONGER UNDER WARRANTLY SHOULDN'T MATTER WITH THIS ISSUE. THE PAINT SHOULD NOT BE BUBBLING AND PEELING LIKE THIS. SOMEONE AT FORD IS TO BLAME OR WHOEVER IS IN CHARGE OF THE HOOD/PAINT/MATERIAL TO MAKE THE HOOD. I WILL KEEP FIGHTING UNTIL FORD PAYS TO HAVE MY HOOD REDONE. I HAVE CONTACTED ZESTAR, THE FORD CEO, PRESIDENT, ETC. AND A DETROIT FREE PRESS JOURNALIST WHO WROTE ABOUT FORD'S TRANSIMISSION DECEITFUL COVERUP. I AM NOT ASKING FOR ANYTHING MORE THAN TO HAVE THE HOOD OF MY CAR FIXED. THIS IS RIDICULOUS. **IN THE UPLOADED FILE BELOW, IT ASKS FOR A DATE IN WHICH THIS OCCURRED. I DO NOT HAVE AN EXACT DATE. IT HAS BEEN ONGOING AND IS OBVIOUSLY GETTING WORSE AS TIME GOES ON.