NHTSA Complaint #11222193 — 2016 FORD F-150

TL* THE CONTACT OWNS A 2016 FORD F-150. WHEN THE VEHICLE WAS TAKEN TO SUNSET FORD (314-843-4431, LOCATED AT 11700 GRAVOIS RD, ST. LOUIS, MO 63127) FOR AN OIL CHANGE AND TIRE ROTATION, IT WAS DIAGNOSED THAT WATER SLIPPED THROUGH THE CHROME SEAL ON THE LUG NUTS, WHICH CAUSED THE LUG NUTS TO SWELL. THE DEALER INFORMED THE CONTACT THAT IF THE TIRES NEEDED TO BE CHANGED IN AN EMERGENCY SITUATION, THE LUG NUTS COULD NOT BE REMOVED. THE DEALER STATED THAT THE FAILURE WAS A KNOWN ISSUE AND THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE FAILURE WAS A KNOWN ISSUE AND THAT ACTION WAS ALREADY TAKEN AGAINST THE SUPPLIER. THE CONTACT WAS NOT COMPENSATED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS REPORTED TO NHTSA AND THERE WOULD BE NO REIMBURSEMENT. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS 49,658.