NHTSA Complaint #11220918 — 2014 FORD ESCAPE

ON MAY 13, 2019 TOOK MY CAR TO WORLD FORD TO FIX DOOR RECALL, AS I WAS THERE WAS TOLD I NEEDED BRAKE AND TRANSMISSION FLUID REPLACED. AFTER I GOT MY CAR BACK I WAS SITTING IDLE AND MY TEMP GAUGE WHEN TO HIGH TURN OFF ENGINE SAFELY. I CHECKED THE COOLANT LEVEL IT WAS LOW ADDED WATER. I DIDN'T HAVE TO DO THIS EVERY DAY. ON MAY 31ST, CHECK ENGINE LIGHT CAME ON, MY HUSBAND CHECKED THE DIP STICK WHICH HAD NO OIL ON IT. I HAD THE CAR TOWED TO WORLD FORD, WHO STATED I NEEDED A NEW ENGINE BECAUSE I HAD METAL SHAVINGS IN MY ENGINE AND OIL ALL OVER MY CAR FROM AN OIL LEAK. THEY TOLD ME IT WAS THE PEOPLE WHO CHANGE MY OIL LAST, I SPOKE WITH THAT COMPANY AND HAVE HAD BOTH THE OWNERS GO TO WORLD FORD, WHO HAS YET TO RETURN EITHER OF THEIR PHONE CALLS. I HAVE PICTURES OF OIL UNDERNEATH MY CAR, WHICH IN TURN HAS ALL STEMMED FROM MY COOLANT BEING LOW AND OVERHEATING MY ENGINE THAT HAS CAUSED AN OIL LEAK. I CALLED FORD AND WAS TOLD THEY HAVE NO RESOURCES TO FIX MY CAR AND I CAN PAY FOR IT AND IF THEY DO COME UP WITH A PROGRAM I MIGHT BE ABLE TO BE REIMBURSED. WORLD FORD CALLED ME ON JUNE 14TH AND SAID THEY FIXED THE COOLANT RECALL, BUT NO ONE IS FIXING MY ENGINE SO I CAN COME GET THE CAR. THIS IS ABSOLUTELY RIDICULOUS THAT BECAUSE OF THEIR FAULTY ENGINEERING I HAVE BEEN WITHOUT A CAR FOR 3 WEEKS.