NHTSA Complaint #11217819 — 2016 CHRYSLER 200

TL* THE CONTACT OWNS A 2016 CHRYSLER 200. THE CONTACT DROVE THE VEHICLE TO WEST COVINA CHRYSLER (298 N AZUSA AVE, WEST COVINA, CA 91791) FOR AN OIL CONSUMPTION TEST BECAUSE IT WAS USING EXCESSIVE AMOUNTS OF OIL. THE CONTACT RECEIVED A TECHNICAL SERVICE BULLETIN THAT INDICATED THE VEHICLE SHOULD CONSUME A LOT OF OIL, ACCORDING TO MANUFACTURER STANDARDS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 21,086. *TR CONSUMER STATED OUR VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. OIL LEAK WAS FOUND AND THE OIL WAS 1 QUART LOW. THERE WERE ALSO SOME ENGINE ISSUES AS SHOWN ON (INVOICE 150760). ON DEC 11, 2018, I PICKED UP MY VEHICLE WHICH HAD 15855 MILES, AND I RETURNED SHORTLY AFTER DRIVING 4 MILES DUE TO THE ENGINE IDLED ROUGH AND STALLED. THIS IS THE 2"D ISSUE. OIL LEAK FOUND, WAS 1 QUART LOW AS WELL AS MORE ENGINE ISSUES AS SHOWN ON ( INVOICE 151016 ). ON MAY 31, 2019 AT 21086 MILES, 1 QUART LOW BELOW THE SAFE MARKER ON DIPSTICK. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB