NHTSA Complaint #11206583 — 2016 CHRYSLER 200

MY CHRYSLER 200 STARTED SHIFTING REALLY HARD AND AS YOU'RE DRIVING DOWN THE ROAD YOU CAN FEEL IT JERKING. I CALLED THE CHRYSLER DEALERSHIP THAT IS LOCAL TO ME TOOK IT IN THEY ONLY DROVE AT 3 MILES AND DECIDED THERE WAS NOTHING WRONG WITH IT EXCEPT FOR A SOFTWARE UPDATE. I PAID $132 FOR A LABOR CHARGE FOR A SOFTWARE UPDATE THAT NEVER FIX THE PROBLEM. TOOK IT BACK 2 DAYS LATER THEY CAN'T DIAGNOSE IT WITH SPARK PLUG ISSUES. PAID $160 FOR SPARK PLUGS AND LABOR JUST TO HAVE THE SAME PROBLEM. THEY STILL AFTER A WEEK LATER HAVE NO IDEA WHAT IS WRONG WITH MY CAR. JUST WONDERING WHAT KIND OF TECHNICIANS ACTUALLY WORK FOR CHRYSLER.