NHTSA Complaint #11175825 — 2015 FORD EDGE

ON FEBRUARY 7, 2019 AT APPROXIMATELY 7:30PM I ARRIVED AT MY HOME AND PARKED THE VEHICLE IN MY DRIVEWAY. NOTHING UNUSUAL WAS NOTED ABOUT THE VEHICLE. AT APPROXIMATELY 9:50PM THAT EVENING I ATTEMPTED TO BACK OUT OF MY DRIVEWAY. THE VEHICLE STARTED NORMALLY BUT HAD NO POWER STEERING. THE FOLLOWING FAULTS WERE DISPLAYED ON THE INSTRUMENT PANEL: "STEERING ASSIST FAULT SERVICE REQUESTED, "HILL START ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRAC". THE "TRACTION CONTROL OFF" ICON WAS DISPLAYED ON THE INSTRUMENT PANEL. I COULD NOT CHECK THE "TRACTION CONTROL" BOX ON THE DRIVER ASSIST MENU. I DID NOT ATTEMPT TO MOVE THE VEHICLE OUT OF THE DRIVEWAY. ON THE MORNING OF FEBRUARY 8, 2019 THE VEHICLE WAS LOADED ON A ROLLBACK AND TAKEN TO THE FORD DEALER FOR REPAIR. IN THE AFTERNOON OF FEBRUARY 8, THE FORD DEALER SERVICE INDIVIDUAL ADVISED ME THAT THE STEERING BOX ASSEMBLY WAS DEFECTIVE AND WOULD NOT BE AVAILABLE FOR INSTALLATION UNTIL MONDAY FEBRUARY 11. FORTUNATELY THE LOSS OF STEERING EVENT HAPPENED IN MY DRIVEWAY AND NOT WHEN THE VEHICLE WAS IN MOTION.