NHTSA Complaint #11165153 — 2015 FORD F-150

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	11165153
Vehicle	2015 FORD F-150
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	January 4, 2019
Date Filed	January 8, 2019
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

DOOR LATCHES FREEZE DURING COLD WEATHER. CAN NOT OPEN DOORS OR CAN NOT GET DOORS TO CLOSE ONCE OPENED. I HAVE HAD ALL RECALLS AND CUSTOMER SATISFACTION PROGRAMS PREFORMED. DEALER HAS NO OTHER FIX OPTIONS AVAILABLE FROM FORD. ALL 2015 F150'S EXPOSED TO COLD CLIMATES HAVE THE POTENTIAL FOR DOOR LATCHES TO FREEZE. FOR THE PAST THREE YEARS I HAVE HAD TO DRIVE WITH DOOR OR DOORS UNABLE TO CLOSE AT TIMES. I DON'T THINK A RATCHET STRAP HOLDING DOORS CLOSED IS SAFE. THIS IS A SERIOUS ISSUE THAT HAS BEEN CONTINUING FOR THE PAST THREE WINTERS. YOU JUST NEVER KNOW WHEN THE LATCHES WILL OR WILL NOT WORK.

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