NHTSA Complaint #11162682 — 2014 TOYOTA SIENNA

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11162682
Vehicle	2014 TOYOTA SIENNA
Component	WHEELS
Date of Incident	December 14, 2018
Date Filed	December 20, 2018
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA EQUIPPED WITH PRIMEWELL VALERA TOURING II TIRES, SIZE: 235/60R17. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL TICKING NOISE COMING FROM THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO TOYOTA OF MUSCATINE (LOCATED AT 3000 N HWY 38, MUSCATINE, IA 52761) WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES HAD CRACKS AND NEEDED TO BE REPLACED. THE CONTACT CALLED FIRESTONE COMPLETE AUTO CARE AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE TIRE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17T013000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL THE DEALER. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 86,000. THE TIRE FAILURE MILEAGE AND VIN WERE UNKNOWN. *DT*JB

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