NHTSA Complaint #11118100 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11118100
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	July 17, 2018
Date Filed	August 6, 2018
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WE ADVISED THE LOCAL FORD DEALER THAT THE ENGINE WAS RUNNING ROUGH DURING START UP BUT THEN TURNED NORMAL, SLIGHT SMELL OF ANTI FREEZE BUT NO OVER HEATING OR CHANGE IN TEMPERATURE GAUGE, HAD PREVIOUSLY TAKE THE CAN IN FOR THE HEAT SENSOR / LOW COOLANT RECALL, WAS TOLD TO DRIVE CAR TO DEALER. AFTER ARRIVAL AND FURTHER INSPECTION WE WERE ADVISED THAT THE ENGINE WAS WARPED, HEAD WARPED AND NEEDED A NEW ENGINE. BOTH DEALER AND FORD AND AFTER MARKET WARRANTY BLAMED US FOR DRIVING 5 MILES ON LOCAL ROADS TO DEALER AND THEREFORE THEY WOULD NOT COVER THE PROBLEM.

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