NHTSA Complaint #11113007 — 2014 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11113007
Vehicle	2014 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	July 18, 2018
Date Filed	July 23, 2018
Mileage	33,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING SYSTEM FAILED AND THE CLOCK WAS UNABLE TO BE READ. A FEW DAYS LATER, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL COLOR HAD CHANGED AND, EVENTUALLY, WENT BLACK. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BOULEVARD CHARLOTTE, NC 28273, (704)-224-5854) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 33,000.

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