NHTSA Complaint #11023002 — 2014 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11023002
Vehicle	2014 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	May 12, 2017
Date Filed	September 13, 2017
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE VEHICLE WAS IN MOTION BEING DRIVEN WHEN HEAVY RAIN BEGAN. THE WIPERS WOULD NOT TURN ON IN ANY LEVEL, MANUAL OR OTHERWISE. THIS CREATED AN EXTREAMLY DANGEROUS SITUATION WITH LITTLE TO NO VISIBILITY. THE DEALER DID NOT DISCLOSE THE PROBLEMS WITH THE 2014 FORD ESCAPE BCM BUT INDICATED WAS THE CAUSE. THEY HOWEVER DID NOT REPLACE IT, BUT DID CHARGE $450 FOR DIAGNOSIS ONLY. NO ACTUAL REPAIR WAS MADE. THIS VEHICLE SHOULD BE UNDER RECALL. IT IS AGAIN AFFECTING THE WIPER CONTROL INTERMITTENTLY.

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