NHTSA Complaint #10954905 — 2014 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10954905
Vehicle	2014 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	January 2, 2017
Date Filed	February 15, 2017
Mileage	31,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

FAILURE OF THE MULTIPLE FUNCTIONAL DISPLAY. THE DISPLAY WAS FLICKERING AND DIFFICULT TO SEE FOR A FEW WEEKS, BUT THEN ALL OF A SUDDEN ONE DAY WHEN I STARTED THE CAR IT WENT COMPLETELY BLACK AND HAS REMAINED SO SINCE THAT TIME. I CAN NO LONGER SEE THE DISPLAY, WHICH IS COMPLETELY BLACK. THIS INCLUDES THE ODOMETER, IMPORTANT INDICATORS, AND WHAT GEAR THE CAR IS IN. THIS IS A SIGNIFICANT SAFETY ISSUE THAT OCCURRED A COUPLE OF MONTHS AFTER THE CAR LEFT THE WARRANTY PERIOD BY DATE (>3 YEARS). WITH NO WAY TO READ THE ODOMETER, THIS MAKES IT NEARLY IMPOSSIBLE TO SELL THE VEHICLE AT FAIR MARKET VALUE. THE NHTSA HAS ISSUED RECALLS ON THE MULTIPLE FUNCTIONAL DISPLAY FOR OTHER 2014 FORD ESCAPES, HOWEVER MY VIN IS NOT INCLUDED IN THE RECALL. I BELIEVE MY CAR HAS THE SAME FAULTY MULTIPLE FUNCTIONAL DISPLAY THAT THE RECALLED VEHICLES HAVE.

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