NHTSA Complaint #10937417 — 2016 LINCOLN MKX

IN JULY 2016 I BOUGHT A NEW LINCOLN MKX WITH THE 2.7 ECO ENGINE. FROM DAY ONE I NOTICED FIBERGLASS PARTICLES ON THE REAR GLASS , AFTER 300 MILES IT WAS SO BAD I HAD TO WASH IT EVERY DAY , IT WAS ALSO IN SIDE ALL OVER THE INTERIOR. I HAD IT ON MY FACE AS WELL AS MY FAMILY. I CONTACTED LINCOLN AND THEY DENIED USING FIBERGLASS ON THEIR VEHICLES. LINCOLN TOLD ME TO TAKE IT TO MY DEALER AND I DID AFTER SEVERAL VISITS THEY DISCOVERED IT WAS COMING FROM THE EXHAUST AND CONTACTED LINCOLN . IN THE MEANTIME I STARTED COUGHING AND HAD SEVERE THROAT IRATATION. I STARTED TO CALL LINCOLN CUSTOMER SERVICE BUT AFTER A PERIOD OF TIME WAS TOLD TO STOP CALLING. THE DEALER DID NOT SEEM TO GET ANY WHERE WITH THIS PROBLEM. LINCOLN ADVISED ME TO KEEP THE WINDOWS UP, I REQUESTED A LOANER VEHICLE TILL THE PROBLEM WAS RESOLVED AND WAS TOLD NO BECAUSE THE VEHICLE RAN AND WAS OPERATIONAL THEY COULD NOT DO THIS. AFTER 2800 MILES AND 3 MONTHS OF OWNER SHIP I WAS FORCED TO TRADE IT IN AND TAKE A $18,000.00 DOLLARS LOSS. I WENT TO THE VA HOSPITAL AND WAS TOLD TO STAY AWAY FROM THE MKX AFTER EXAMS BECAUSE FIBERGLASS WILL CAUSE THESE COUGHING AND IRATITAON PROBLEMS, SYMPTOMS I DOCUMENTED THIS ON UTUBE UNDER - [ 2016 LINCOLN MKX PROBLEMS.] BEING A VET AND ON DISABILITY THE LOSS WAS GREAT . I DO FEEL SORRY FOR THE OTHERS THAT ARE EXPERIENCING THIS PROBLEM THIS HAS GOT TO BE THE BIGGEST LOSS I EVER HAD ON AN AUTOMOBILE