NHTSA Complaint #11718802 — 2016 LINCOLN MKX

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but traveled down to the floorboard, and the vehicle failed to respond as needed. Additionally, there was an abnormal grinding sound coming from the brakes. The brake fluid warning light was illuminated. The contact stated that on a separate occasion, the brake fluid reservoir was refilled, and days later, the low brake fluid warning light was illuminated. Most recently, the contact stated that when the vehicle was started, it rolled away. The vehicle was parked and was no longer driven due to safety concerns. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. However, no assistance was provided. The failure mileage was 122,934.