NHTSA Complaint #11716544 — 2016 LINCOLN MKX

While driving home from work during rush hour, a warning light illuminated on my dashboard and my vehicle suddenly lost braking ability. When I pressed the brake pedal, the vehicle did not slow or stop. I was forced to pull onto the shoulder of the road and pump the brake pedal extremely hard multiple times before the vehicle finally came to a stop. This occurred in heavy traffic and created an immediate and severe safety risk. The vehicle was towed to a dealership for inspection. I was informed that only a “temporary fix” could be performed, and I was required to pay approximately $500 for this repair in order to regain use of the vehicle. The vehicle has not received a permanent repair, and the dealership has taken several months without completing a permanent fix. I have also been waiting several months for reimbursement of the almost $500 paid for the temporary repair, with no resolution. I am concerned that I was charged for a temporary repair related to a serious safety failure and that continued delays in both reimbursement and permanent repair place me at ongoing risk. I am filing this complaint due to the dangerous nature of the brake failure, the lack of a permanent repair, the extended delay in resolving a critical safety issue, and the financial burden placed on me for a temporary solution.