2016 LINCOLN MKX — Problems, Recalls & Safety Data

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but traveled down to the floorboard, and the vehicle failed to respond as needed. Additionally, there was an abnormal grinding sound coming from the brakes. The brake fluid warning light was illuminated. The contact stated that on a separate occasion, the brake fluid reservoir was refilled, and days later, the low brake fluid warning light was illuminated. Most recently, the contact stated that when the vehicle was started, it rolled away. The vehicle was parked and was no longer driven due to safety concerns. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. However, no assistance was provided. The failure mileage was 122,934.

While driving home from work during rush hour, a warning light illuminated on my dashboard and my vehicle suddenly lost braking ability. When I pressed the brake pedal, the vehicle did not slow or stop. I was forced to pull onto the shoulder of the road and pump the brake pedal extremely hard multiple times before the vehicle finally came to a stop. This occurred in heavy traffic and created an immediate and severe safety risk. The vehicle was towed to a dealership for inspection. I was informed that only a “temporary fix” could be performed, and I was required to pay approximately $500 for this repair in order to regain use of the vehicle. The vehicle has not received a permanent repair, and the dealership has taken several months without completing a permanent fix. I have also been waiting several months for reimbursement of the almost $500 paid for the temporary repair, with no resolution. I am concerned that I was charged for a temporary repair related to a serious safety failure and that continued delays in both reimbursement and permanent repair place me at ongoing risk. I am filing this complaint due to the dangerous nature of the brake failure, the lack of a permanent repair, the extended delay in resolving a critical safety issue, and the financial burden placed on me for a temporary solution.

While driving home from work during rush hour, a warning light illuminated on my dashboard and my vehicle suddenly lost braking ability. When I pressed the brake pedal, the vehicle did not slow or stop. I was forced to pull onto the shoulder of the road and pump the brake pedal extremely hard multiple times before the vehicle finally came to a stop. This occurred in heavy traffic and created an immediate and severe safety risk. The vehicle was towed to a dealership for inspection. I was informed that only a “temporary fix” could be performed, and I was required to pay approximately $500 for this repair in order to regain use of the vehicle. The vehicle has not received a permanent repair, and the dealership has taken several months without completing a permanent fix. I have also been waiting several months for reimbursement of the almost $500 paid for the temporary repair, with no resolution. I am concerned that I was charged for a temporary repair related to a serious safety failure and that continued delays in both reimbursement and permanent repair place me at ongoing risk. I am filing this complaint due to the dangerous nature of the brake failure, the lack of a permanent repair, the extended delay in resolving a critical safety issue, and the financial burden placed on me for a temporary solution.

Catalytic Converter Issues with Ford after Emissions Recall I recently had an emissions recall on my 2016 Lincoln MKX by Ford (25E02) in which the "vehicle has an emissions control system that does not account for certain in-use conditions and might not control tail pipe emissions effectively over time." Now one of the catalytic converters in the car is not working and needs to be replaced. The safety issue is the emissions being released as a result of the emissions control system not working properly for years and damaging the catalytic converter. I believe the company is aware of the issue but is refusing to include catalytic convertors in the recall. This is an environmental hazard that should fall on Ford to resolve.

Ford Customer Satisfaction Programs (CSPs) 23B11/24E04 for P0420/P0430 codes they did the update and now the check engine light is on all the time and they will not replace catalytic converter