NHTSA Complaint #11689365 — 2016 LINCOLN MKX

The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 60 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that the "Low Brake Fluid" warning light was displayed while the contact pumped the brake pedal before the vehicle drifted to a stop. Due to the failure, the vehicle was towed to an independent mechanic, and was diagnosed with a rear brake hose failure. The contact then received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulics); however, parts for the recall were not yet available. The dealer was notified of the failure, and the vehicle was towed to the dealer. The dealer acknowledged the recall, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure, and the contact was informed that a claim could be filed to be reimbursed for any out-of-pocket repairs on the vehicle related to the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 100,000.