NHTSA Complaint #10919890 — 2016 LINCOLN MKX

VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. SERVICE DEPARTMENT HAD VEHICLE FOR TWO DAYS AND COULD NOT DIAGNOSE OR REPLICATE THE PROBLEM. GAVE THE VEHICLE BACK TO ME WITHOUT ATTEMPTING ANY REPAIRS. ON MAY 14, 2016 (2,838 MILES), DRIVING AT LOW SPEED ON BACK ROADS, VEHICLE LOST POWER AGAIN WHILE IN MOTION AND ENTERED ACCESSORY MODE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE, BUT FOUND A TSB THAT THEY THOUGHT WOULD APPLY TO THE ISSUE. THE TECHNICIANS REPROGRAMMED THE SOFTWARE IN THE POWER CONTROL MODULE AND GAVE THE VEHICLE BACK TO ME. ON JUNE 25, 2016 (3,663 MILES), DRIVING AT LOW SPEED ON A MAIN ROAD, VEHICLE LOST POWER AGAIN WHILE IN MOTION AND ENTERED ACCESSORY MODE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. THE SERVICE DEPARTMENT KEPT THE VEHICLE FOR TWO WEEKS TO ATTEMPT TO REPLICATE THE PROBLEM. AFTER SPEAKING WITH LINCOLN CORPORATE ENGINEERS, THE TECHNICIANS REPLACED THE THROTTLE BODY, ASSUMING THAT WAS WHERE THE ISSUE WAS ORIGINATING. LINCOLN REFUSED TO REPLACE THE VEHICLE AND INSISTED THAT THE THROTTLE BODY WAS AT THE BOTTOM OF THE ISSUE. AS OF OCTOBER 28, 2016, THE VEHICLE HAS NOT LOST POWER AGAIN. *TR