NHTSA Complaint #10888221 — 2013 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10888221
Vehicle	2013 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	September 1, 2015
Date Filed	July 25, 2016
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

AS WITH MOST FORD'S MY EXPLORER HAS SIGNIFICANT PAINT BUBBLING ON THE HOOD. IT IS A KNOWN PROBLEM WITH FORD'S AND THEY NEVER MENTIONED IT TO ME AS AN OWNER. I ONLY NOTICED IT AFTER AN UNRELATED FENDER BENDER AND THE BODY SHOP POINTED IT OUT TO ME. MY VEHICLE WAS ALREADY OUT OF WARRANTY BY A FEW THOUSAND MILES BUT CLEARLY THE PROBLEM DID NOT JUST OCCUR AFTER THEY WARRANTY ENDED BUT I NEVER THOUGH TO LOOK AT THE PAINT ON MY HOOD. IF FORD HAD DONE THE RIGHT THING AND TOLD OWNERS TO LOOK OUT FOR THIS KNOWN DEFECT AND CORRECT ANY DEFECTIVE HOODS REGARDLESS OF THE WARRANTY, IT WOULD HAVE SHOWN SOME LOYALTY TO ITS CUSTOMERS. I AM DONE BUYING FORD'S AND WILL ADVISE ANYONE I KNOW NOT TO BUY FORD.

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