NHTSA Complaint #10795205 — 2016 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	10795205
Vehicle	2016 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	November 19, 2015
Date Filed	November 21, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SEAT HEATER NOT WORKING PROPERLY FROM DATE OF PURCHASE 9/25/15. PART ARRIVED FROM JAPAN INSTALLED 11/9/15. 3 HRS LATER CONSOLE PANEL STOPPED WORKING WHILE DRIVING 30 MPH, COULD NOT LOAD RADIO STATIONS, BLUE TOOTH, MAINTENANCE SCREEN - JUST ERROR MESSAGE. NEXT MORNING IT WAS WORKING BUT SEAT HEATER STILL NOT WARM SO BACK TO GARAGE. AT GARAGE ELECTRICAL TESTED OK. GARAGE STATES SEATS AS WARM AS IT IS SUPPOSED TO BE. BOUGHT 2 MAZDAS AT SAME TIME AND OTHER CAR CX-3 HEATER IS VERY WARM. AND HEATS QUICKLY. NOW WE HAVE TO WAIT FOR THE ELECTRICAL TO GO AGAIN THEN TAKE IT BACK IN. GOT IN CAR AND FOUND CAP TO THE SHIFTING LEVER WAS SITTING ON SEAT WITH OBVIOUS PRY MARKS , GARAGE SAYS IT WASN'T TAKEN OFF. THEY SAID THEY WOULD HAVE TO ORDER ENTIRE SHIFT LEVER TO REPLACE IT.

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