NHTSA Complaint #10763611 — 2016 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	10763611
Vehicle	2016 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	August 29, 2015
Date Filed	September 14, 2015
Mileage	40 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

ENTERTAINMENT SYSTEM CAN NEVER BE TURNED OFF AND REMAINS ON AT ALL TIMES. THE DEVICES LIKE THE CD PLAYER IF A CD IS INSERTED ALWAYS IS IN OPERATION AND MAY CAUSE UNNECESSARY WARE OF THE DEVICE AND RESULTS IN UNSAFE DISTRACTIONS WHICH THE VEHICLE IS IN OPERATION. MAZDA ONLY HAS OFFERED ONE SOLUTION, TO TURN THE VOLUME DOWN OR PLACE THE SYSTEM IN MUTE; HOWEVER, THIS IS RESET WHEN A VEHICLE RESTART IS DONE AND THE ENTERTAINMENT SYSTEM IS AGAIN INITIATED. TURNING THE VOLUME OFF OR MUTING OF THE SYSTEM IS DISTRACTIVE TO THE DRIVER WHICH CAN BE A VERY SERIOUS SAFETY CONCERN SINCE THE SYSTEM IS ALWAYS ON. POSSIBLE ISSUES WITH NON-REQUIRED SYSTEMS THAT ARE ALWAYS IN OPERATION WHICH CAN NEVER BE TURNED OFF BY THE OPERATOR IS A CONSIDER A SAFETY CONCERN. THIS ISSUE SHOULD BE CONSIDERED FOR A RECALL STATUS SINCE THERE IS NO SOLUTION FROM THE MANUFACTURER.

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