NHTSA Complaint #10763540 — 2013 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10763540
Vehicle	2013 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	September 1, 2015
Date Filed	September 14, 2015
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

PAINT ON HOOD IS BUBBLING. DEALER WILL NOT HONOR FORD'S 5-YEAR EXTENDED CORROSION COVERAGE PERIOD BECAUSE THE BODY PANEL IS NOT SHOWING A HOLE "THOUGH" THE BODY PANEL. THE WARRANTY DEFINES THE COVERAGE ONLY IF THE BODY PANEL BECOMES PERFORATED DUE TO CORROSION FROM NORMAL USE. HOWEVER, NOWHERE IN THE WARRANTY DOES IT STATE IT MUST BE THROUGH THE BODY PANELS. IN MY BOOK, THE DEFINITION OF PERFORATION IS A PATTERN OF HOLES, AND THE DEFINITION OF A HOLE IS A HOLLOW PLACE IN A SOLID BODY OR A CAVITY OR A PIT. THE PAINT IS DEFINITELY SHOWING A PATTERN OF CAVITIES OR PITS YET THE DEALER DOES NOT AGREE.

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