NHTSA Complaint #10559835 — 2004 FORD FREESTAR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN). THE CONTACT STATED THAT AFTER THE REPAIRS AND ATTEMPTING TO SHIFT INTO DRIVE, THERE WAS A SUDDEN LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE TRANSMISSION FAILED DUE TO A FAULTY TORQUE CONVERTER. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 90,945. THE CONSUMER STATED THE REPLACEMENT TORQUE CONVERTER FAILED. HE STATED THERE WERE NO PROBLEMS, PRIOR TO THE REPLACEMENT. UPDATED 02/05/14..UPDATED 02/06/14 *BF UPDATED 02/10/14 UPDATED 2/12/14*CN