NHTSA Complaint #11072523 — 2004 FORD FREESTAR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING, THERE WAS A LOUD NOISE COMING FROM THE TRANSMISSION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED. THE DEALER (WITT FAMILY FORD, W1367 WI-160, PULASKI, WI 54162) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND THE CONTACT WOULD HAVE TO PAY FOR THE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.