NHTSA Complaint #10544744 — 2004 FORD FREESTAR

2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED THE FIRST TIME THE TORQUE CONVERTER FAILED, IT WAS REPLACED UNDER WARRANTY AND THE ALL HE HAD TO PAY WAS A $100 DEDUCTIBLE. THE CONSUMER RECEIVED A RECALL NOTICE, AND THE LETTER STATED IF THE WORK HAD ALREADY BEEN PERFORMED, A REFUND WOULD BE ISSUED. THE CONSUMER RECEIVED HIS $100 BACK. HOWEVER, ON AUGUST 3, 2013, THE TORQUE CONVERTER FAILED AGAIN. THE SERVICE TECHNICIAN CONTACTED FORD, TO SEE IF ANY ASSISTANCE WAS AVAILABLE. FORD DENIED ANY FINANCIAL HELP.