NHTSA Complaint #10532520 — 2004 FORD FREESTAR

2004 FORD FREESTAR. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER OUTPUT SHAFT FAILURE RECALL NOTICE. *SMD THE CONSUMER RECEIVED A RECALL NOTICE IN MARCH 2012. THE NOTICE STATED THE PARTS WERE NOT AVAILABLE, BUT WOULD BE AVAILABLE IN THE SECOND QUARTER OF 2012. THE CONSUMER RECEIVED ANOTHER LETTER IN OCTOBER 2012, STATING THE PARTS WERE AVAILABLE. AN APPOINTMENT WAS MADE FOR DECEMBER 26, 2012, EVEN THOUGH THE CONSUMER DID NOT EXPERIENCE ANY TYPE OF FAILURE, HE STILL COMPLIED WITH THE RECALL. TWO DAYS LATER, THE CONSUMER RECEIVED A CALL FROM THE DEALER, STATING THE RECALL HAD BEEN COMPLETED. HOWEVER, ON JANUARY 4, 2013 WHILE DRIVING ON THE HIGHWAY, THE CONSUMER EXPERIENCED A SUDDEN LOSS OF POWER WITH NO WARNING. HE SOON DISCOVERED THE VEHICLE WOULD ONLY GO FORWARD, AS THERE WAS NO ABILITY TO GO IN REVERSE. HE IMMEDIATELY DROVE TO THE DEALER, WHERE AN INSPECTION WAS PERFORMED AND IT WAS DETERMINED THE TRANSMISSION WAS BEYOND REPAIR AND WOULD NEED TO BE REPLACED. FORD STATED THE FAILURE OF THE TRANSMISSION IMMEDIATELY FOLLOWING THE RECALL WAS A COINCIDENCE AND THEY WOULD NOT OFFER ANY ASSISTANCE.