NHTSA Complaint #10465951 — 2004 TOYOTA HIGHLANDER

TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STARTED THE VEHICLE AND THE CHECK ENGINE AND VOC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND ADVISED THAT THE CRANKSHAFT PULLEY NEEDED TO BE REPLACED. THE DEALER ADVISED THAT THERE WAS A CRACK IN THE PULLEY THAT COULD CAUSE THE POWER STEERING PUMP TO BECOME COMPROMISED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V539000, (ENGINE AND ENGINE COOLING) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO ALSO INFORMED HER THAT THE CRANKSHAFT PULLEY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHO CONFIRMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER WHO OFFERED NO FURTHER ASSISTANT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.