NHTSA Complaint #11572352 — 2004 TOYOTA HIGHLANDER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11572352
Vehicle	2004 TOYOTA HIGHLANDER
Component	AIR BAGS
Date of Incident	September 1, 2023
Date Filed	February 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The passenger airbag occupancy sensor in my car has stopped sensing a passenger has been stuck on "OFF" for the past 2-6 months (I believe) even when an adult is sitting in the seat. I don't know exactly when this problem began because there was never any warning light or error message which is a massive safety oversight since I could have been in accident with no knowledge that it wasn't working properly. The car is currently at the dealership and they are telling me it's $1300 to replace the sensor and that there is no way to bypass the sensor and just have it "ON" for the safety of my passenger. There is already a recall for this same system in newer Highlanders, but why is there no support for older Highlanders?

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