NHTSA Complaint #10298760 — 2003 MERCURY SABLE

FORD SPRINGS. ON SATURDAY, JANUARY 5, 2010, THE FRONT DRIVERS SIDE COIL SPRING ON MY 2003 MERCURY SABLE GS SNAPPED AND PUNCTURED MY TIRE. (CAR HAS 70K MILES). THERE IS CORROSION ON THE COIL BUT ONLY WERE IT FAILED. I HAVE SAVED THE PIECE OF COIL THAT WAS IN MY TIRE. MY BROTHER IS A MECHANIC AND TOLD ME THAT THERE MAY BE A RECALL ON THE SPRING. HE DID THE WORK ON THE CAR BECAUSE I NEEDED TO BE AT WORK ON MONDAY MORNING BUT TOLD ME TO CHECK IT OUT. I FOUND MANY COMPLAINTS ON THE CONSUMER AFFAIRS WEBSITE BUT NONE FOR MY MODEL YEAR. I CONTACTED FORD AND REGISTERED A COMPLAINT (#0289562315). THE GENTLEMAN TOLD ME THAT MY CAR WASN'T INCLUDED IN THE RECALL AND THAT MY CAR WASN'T COVERED UNDER WARRANTY. HE TOLD ME THAT I WOULD BE RESPONSIBLE FOR THE COST OF THE REPAIRS. I AM VERY WORRIED ABOUT THE REAR SPRINGS TOO. I FREQUENTLY DRIVE WITH CHILDREN IN MY CAR. AT THE VERY LEAST, I EXPECTED THEM TO OFFER TO INSPECT THE REAR SPRINGS BUT THEY OFFERED NOTHING. FORD SHOULD PAY FOR REPAIRS WHEN THEY ARE AWARE THAT A PART IS FAILING. I NEEDED TO REPLACE THE 2 FRONT STRUTS, BUY 2 NEW TIRES (MINE WERE DISCONTINUED) AND PAY FOR A FRONT-END ALIGNMENT. *TR