NHTSA Complaint #10378342 — 2003 MERCURY SABLE

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10378342
Vehicle	2003 MERCURY SABLE
Component	SUSPENSION:FRONT
Date of Incident	January 20, 2011
Date Filed	January 23, 2011
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

2003 SABLE WAGON WAS DRIVEN HOME AND PARKED IN DRIVEWAY. WHEN WE WENT TO MOVE IT AGAIN A HORRIBLE GRINDING SOUND WAS COMING FROM THE FRONT END, SOUNDED LIKE SOMETHING SCRAPING ON THE DRIVEWAY OR CAUGHT IN WHEEL WELL. CAR WAS SUBSEQUENTLY PARKED. WHEN IT WAS LIGHT AND UPON FURTHER INVESTIGATION, A PIECE OF THE FRONT END COIL SPRING WAS FOUND LYING UNDER THE CAR, APPROXIMATELY 1 FOOT LONG THAT IS SHEARED OFF FROM THE REST OF THE SPRING. NO VISIBLE RUST ON THE PART, JUST APPARENTLY A DEFECTIVE PART THAT BROKE. NOW THE CAR HAS TO BE TOWED TO FIX THE PROBLEM. HOWEVER THE REST OF THE SPRING IS EMBEDDED IN THE TIRE, WEDGED BETWEEN IT AND THE WHEEL WELL. IT IS IMPOSSIBLE TO MOVE THE CAR EVEN TO ALLOW FOR A TOW TRUCK TO GET UNDER IT. THE TIRES WERE ALSO JUST PURCHASED APPROXIMATELY ONE MONTH AGO AND THIS CERTAINLY HAS RUINED AT LEAST ONE OF THEM. *LN

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