NHTSA Complaint #10256833 — 2003 MERCURY SABLE

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10256833
Vehicle	2003 MERCURY SABLE
Component	SUSPENSION:FRONT
Date of Incident	April 21, 2008
Date Filed	January 29, 2009
Mileage	49,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A LOUD POPPING SOUND COMING FROM THE FRONT PASSENGER WHEEL. SHE EXITED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS BLOWN. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND INSPECTED BY A TECHNICIAN, WHO DETERMINED THAT THE FRONT PASSENGER SIDE COIL SPRING FAILED. AS A RESULT, THE DRIVER'S SIDE COIL SPRING ALSO FAILED; HOWEVER, THE TIRE WAS NOT PUNCTURED. THE DRIVER AND PASSENGER SIDE COILS SPRINGS AND TWO FRONT TIRES WERE REPLACED AT THE COST OF $720. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 49,400 AND CURRENT MILEAGE WAS 57,000.

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