NHTSA Complaint #10251207 — 2002 MERCURY MOUNTAINEER STRUCTURE:BODY

Complaint Details

ODI Number	10251207
Vehicle	2002 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	December 5, 2008
Date Filed	December 9, 2008
Mileage	61,010 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHEN APPROACHING MY VEHICLE (2002 MERCURY MOUNTAINEER) FROM BEHIND, I NOTICED A CRACK IN THE CENTER OF THE LIFTGATE PANEL, BEGINNING AT THE BOTTOM OF THE WINDOW AND EXTENDING TO THE HANDLE. I RESEARCHED THIS ON THE INTERNET AND FOUND THAT IT IS A PROBLEM WHICH HAS OCCURRED IN FORD-MANUFACTURED SUVS, INCLUDING THE MOUNTAINEER AND EXPLORER. I CALLED THE SERVICE MANAGER OF THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. HE WAS FAMILIAR WITH THE PROBLEM AND STATED THAT THE PANEL WILL NEED TO BE REPLACED. SINCE THERE IS NO RECALL ISSUED, THERE WAS NOTHING HE COULD DO. I THEN CALLED FORD CUSTOMER SERVICE AND SPOKE TO A PERSON WHO TOLD ME THAT FORD COULD NOT PROVIDE ASSISTANCE SINCE MY VEHICLE WAS OUT OF WARRANTY. SINCE THIS IS AN OBVIOUS DEFECT IN THE PRODUCT, I BELIEVE THAT FORD SHOULD ISSUE A RECALL AND COVER THE REPAIR COST. FORD SHOULD STAND BEHIND THE QUALITY OF ITS VEHICLES AND IF THERE IS A PROBLEM, THEN IT SHOULD PROVIDE THE CUSTOMER WITH A SATISFACTORY REMEDY. *TR

Related Complaints for the 2002 MERCURY MOUNTAINEER

Other STRUCTURE:BODY Complaints

#11469915 — June 18, 2022 — Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame co...

#11307302 — February 5, 2020 — TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ...

#10668824 — December 29, 2014 — THE CAR WOULD HAVE A WARNING DISPLAY THAT A DOOR WAS AJAR AND WE WOULD CHECK ALL THE DOORS AND RE-CLOSE THEM ALL AND ...

#10547529 — October 10, 2013 — HELLO AND GOOD DAY, WHEN I 1ST PURCHASED MY MOUNTAINEER (PURCHASED USED WITH APPROX 119,000 MILES) I TOOK IT TO GE...

#10478865 — October 6, 2012 — MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LI...

Recent Complaints for the 2002 MERCURY MOUNTAINEER

#11562105 — STEERING — December 27, 2023 — Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power ste...

#11469915 — ELECTRICAL SYSTEM — June 18, 2022 — Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame co...

#11469915 — POWER TRAIN — June 18, 2022 — Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame co...

#11463995 — UNKNOWN OR OTHER — May 10, 2022 — Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

#11307302 — VISIBILITY/WIPER — February 5, 2020 — TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ...