NHTSA Complaint #10245634 — 2002 MERCURY MOUNTAINEER STEERING

Complaint Details

ODI Number	10245634
Vehicle	2002 MERCURY MOUNTAINEER
Component	STEERING
Date of Incident	August 25, 2008
Date Filed	October 16, 2008
Mileage	99,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WENT TO SHIFT MY CAR INTO REVERSE AND THE STICK SHIFT LOCATED NEXT TO STEERING WHEEL CAME OFF IN MY HAND, WENT TO DEALER AND THE PART WAS $800.00 FOR THE WHOLE STEERING COLUMN, THE PART THAT BROKE WAS A SMALL PIECE HOLDING THE STICK, BUT DEALER SAID IT HAD TO REPLACE ALL OF IT. SINCE I COULD NOT AFFORD THAT AMOUNT I SEARCHED FOR A USED PART AND EVERYONE SAID IT WAS VERY COMMON ON THESE CARS AND I FINALLY FOUND ONE FOR $200.00 BUT HAVE NOT HAD IT INSTALLED DUE TO COSTS. AND TO ADD TO MY PROBLEMS I WAS DRIVING ON THE FREEWAY AND THE OD LIGHT STARTS TO FLICKER AND AFTER NUMEROUS CALLS AND RESEARCHING THE PROBLEM WAS TOLD THAT IT IS THE TRANSMISSION AND WOULD PROBABLY NEED TO REPAIR/REPLACE AND THAT IT IS A COMMON PROBLEM WITH THESE CARS. *TR

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