NHTSA Complaint #10639005 — 2002 MERCURY MOUNTAINEER STEERING

Complaint Details

ODI Number	10639005
Vehicle	2002 MERCURY MOUNTAINEER
Component	STEERING
Date of Incident	August 15, 2014
Date Filed	September 25, 2014
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I WENT TO TAKE MY VEHICLE FOR EMISSIONS TEST AND OIL CHANGE AND WHEN I WENT TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, IT JUST DANGLED IN THE AIR. I FOUND THIS TOTALLY UNBELIEVABLE!!!!!, NEEDLESS TO SAY, MY KEY WAS STUCK IN THE IGNITION DUE TO IT BEING STUCK IN PARK. I HAD TO HAVE IT TOWED AND STEERING COLUMN REPLACED. THEN YESTERDAY WHILE HAVING THE BRAKES FIXED AND TRYING TO HAVE IT TEST DRIVEN, THE KEY WAS STUCK IN THE IGNITION AGAIN AND NOT ABLE TO MOVE TO THE ENGINE START POSITION. THIS IS RIDICULOUS, IT NEEDS TO BE SOMETHING DONE ABOUT THIS SITUATION SINCE THIS IS AT SOME POINT, CAUSE AN INJURY. FORTUNATELY, BOTH TIMES MY VEHICLE WAS PARKED. BUT WHAT IF SOMEONE ELSE ISN'T? PLEASE HELP US OUT. THESE ARE NICE VEHICLES AND THIS IS GIVING THEM A BAD REP. THANK YOU. *TR

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