NHTSA Complaint #10569451 — 2002 MERCURY MOUNTAINEER STEERING

Complaint Details

ODI Number	10569451
Vehicle	2002 MERCURY MOUNTAINEER
Component	STEERING
Date of Incident	January 2, 2013
Date Filed	March 14, 2014
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE STEERING COLUMN GEAR SHIFTER BECAME FRACTURED WHILE ATTEMPTING TO SWITCH THE TRANSMISSION FROM PARK TO REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WERE IT WAS DIAGNOSED AND REPAIRED. THE CONTACTED INDICATED THAT THE ENTIRE STEERING COLUMN WAS REPLACED. THE CONTACT STATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME DEFECT BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.

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