2021 WESTERN STAR 4700 — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
14
Recalls
9
Service Bulletins
0
Investigations
Overview of the 2021 WESTERN STAR 4700
The 2021 WESTERN STAR 4700 has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There have been 19 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:OTHER:LABELS, TIRES. 9 technical service bulletins have been issued by Daimler Trucks North America, LLC for this model year. The most commonly reported problem area is the Service Brakes (1 complaint).
Recalls for the 2021 WESTERN STAR 4700
NHTSA has recorded 19 recalls for the 2021 WESTERN STAR 4700, potentially affecting up to 71,441 vehicles.
Recall 22V338000 — EQUIPMENT:OTHER:LABELS
| 185 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements...
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
View full details →Recall 21V896000 — TIRES
| 307 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail...
Consequence: Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
Remedy: Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's...
View full details →Recall 21V896000 — TIRES
| 307 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail...
Consequence: Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
Remedy: Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's...
View full details →Recall 21V965000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
| 2,843 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Western Star 4700, 2019-2022 Freightliner 114SD, 2021-2022 Western Star 49X, Freightliner Cascadia P4, 2022 Western Star 47X, 2021 Western Star WF110, 2020 Western Star WJ121, and 2019-2021 FCCC XCP Chassis vehicles. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and...
Consequence: A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Dealers will replace the fuel tubes, and install vibration isolators, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-915.
View full details →Recall 21V369000 — STEERING:LINKAGES:TIE ROD ASSEMBLY
| 8,482 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that...
Consequence: Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Remedy: Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
View full details →Recall 21V326000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
| 9,662 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
View full details →Recall 21V326000 — FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
| 9,662 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
View full details →Recall 21V206000 — ELECTRICAL SYSTEM:WIRING
| 5,111 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Consequence: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
View full details →Recall 21V206000 — ELECTRICAL SYSTEM:WIRING
| 5,111 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Consequence: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
View full details →Recall 21V256000 — STEERING:LINKAGES:TIE ROD ASSEMBLY
| 12,470 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Consequence: A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is...
View full details →Recall 21V256000 — STEERING:CRITICAL FASTENERS
| 12,470 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Consequence: A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is...
View full details →Recall 21V209000 — POWER TRAIN:CLUTCH ASSEMBLY
| 2 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021 Freightliner Cascadia and Western Star 4700 vehicles. The clutch flange may break.
Consequence: If flange failure occurs, loose parts may fall into the clutch pressure plate assembly, resulting in clutch disengagement, thereby increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the clutch on the affected vehicles, free of charge. The recall began on May 7, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-881.
View full details →Recall 21V018000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
| 133 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may...
Consequence: The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.
View full details →Recall 20V660000 — SUSPENSION:REAR:AXLE:SPINDLE
| 1,411 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.
Consequence: A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.
Remedy: DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number...
View full details →Recall 20V634000 — EQUIPMENT:OTHER:LABELS
| 53 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Western Star 4700 and 4900 and Freightliner Coronado, 108SD and 114SD vehicles. The vehicle certification label contains incorrect information, stating a Gross Axle Weight Rating (GAWR) that exceeds the tire capacity rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120,...
Consequence: Incorrect weight rating information on the certification labels could result in potential overloading of the axles, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will install accurate GAWR labels, free of charge. The recall began November 25, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-864.
View full details →Recall 20V634000 — TIRES
| 53 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Western Star 4700 and 4900 and Freightliner Coronado, 108SD and 114SD vehicles. The vehicle certification label contains incorrect information, stating a Gross Axle Weight Rating (GAWR) that exceeds the tire capacity rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120,...
Consequence: Incorrect weight rating information on the certification labels could result in potential overloading of the axles, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will install accurate GAWR labels, free of charge. The recall began November 25, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-864.
View full details →Recall 20V539000 — SUSPENSION:MULTIPLE AXLE
| 103 vehicles affected
Defect: Daimler Truckers North America LLC (DTNA) is recalling certain 2020-2021 Freightliner 114SD, 122SD and Western Star 4700, and 4900 vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.
Consequence: If the screws are not long enough to engage the corresponding nuts, the hardware may separate from the suspension system, becoming a road hazard, increasing the risk of a crash and/or injury.
Remedy: DTNA will notify owners, and dealers will inspect the lower rear pivot cap screws for the proper length, correcting the hardware as necessary, free of charge. The recall began October 30, 2020. Owners may contact DTNA customer service at 1-800-547-0712....
View full details →Recall 20V281000 — ELECTRICAL SYSTEM:WIRING
| 2,987 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Consequence: An engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
View full details →Recall 20V211000 — EQUIPMENT:OTHER:LABELS
| 89 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Freightliner 108SD and 2020-2021 Freightliner Coronado, 114SD, and Western Star 4700 and 4900 vehicles. The Gross Axle Weight Rating (GAWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard...
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will update the GAWR labels, free of charge. The recall began May 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL847.
View full details →Owner Complaints for the 2021 WESTERN STAR 4700
1 complaint has been filed with NHTSA for the 2021 WESTERN STAR 4700. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes | 1 | 1 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2021 Western Star 4700 WD110084S. The contact stated that an employee was parked on a hill and the parking brake was activated, however, while the worker was outside of the vehicle for approximately 4 minutes, the parking brake was deactivated. The vehicle rolled forward down a hill and stopped when it crashed into a tree. There was yard damage to a resident's home. No police report was filed. No injuries were sustained. The vehicle was taken to an independent mechanic where the entire cab was replaced. The contact discovered an unknown NHTSA Campaign, however, the VIN was not included. The manufacturer was not notified. The failure mileage was unknown.
Safety Rating for the 2021 WESTERN STAR 4700
NHTSA has not yet tested the 2021 WESTERN STAR 4700 in its New Car Assessment Program.
Technical Service Bulletins for the 2021 WESTERN STAR 4700
Daimler Trucks North America, LLC has issued 9 technical service bulletins (TSBs) for the 2021 WESTERN STAR 4700. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TechTalk23864 — EQUIPMENT
Tech Talk discussion on a belt stretch tool sent to service techs.
TechTalk23864 — ENGINE AND ENGINE COOLING
Tech Talk discussion on a belt stretch tool sent to service techs.
TechTalk8097 — POWER TRAIN
Tech Talk discussion on western star PTO.
TechTalk8097 — EQUIPMENT
Tech Talk discussion on western star PTO.
TechTalk7777 — ENGINE AND ENGINE COOLING
Tech Talk discussion on tool push.
TechTalk2209 — STEERING
Tech Talk discussion on TRW GEAR-STRG,THP60,1200RAD,AB,ST. Steering exhibits shutter when turning left.
SBW54-076 — ELECTRICAL SYSTEM
Western Star Service Bulletin for Connecting the Chassis Harness Connector to the Cab Front Wall 104-Way Pass-Through Connector. This bulletin describes how the chassis harness connector functions and how to verify the four locks of the terminal stabilizer plate on the 104-way pass-through connector are in pre-stage position. The terminal...
WSTCAE177-2020 — POWER TRAIN
Meritor Transfer Case Updates
CALWST46-002 — EQUIPMENT
Customer Advisory Letter for Torque Validation of Steering Wheel Mounting Bracket Bolts. Western Star 4700 & 4900 vehicles equipped with a certain steering wheel mounting bracket bolt installation may have a low toque value setting.
NHTSA Investigations for the 2021 WESTERN STAR 4700
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the WESTERN STAR 4700
- 2016 WESTERN STAR 4700 — 0 complaints
- 2017 WESTERN STAR 4700 — 1 complaint
- 2018 WESTERN STAR 4700 — 1 complaint
- 2019 WESTERN STAR 4700 — 0 complaints
- 2020 WESTERN STAR 4700 — 6 complaints
- 2021 WESTERN STAR 4700 (current)
- 2022 WESTERN STAR 4700 — 0 complaints
- 2023 WESTERN STAR 4700 — 0 complaints
- 2024 WESTERN STAR 4700 — 1 complaint
Other WESTERN STAR Models
- WESTERN STAR 4900 — 26 total complaints
- WESTERN STAR 5700 — 7 total complaints
- WESTERN STAR WESTERN STAR — 7 total complaints
- WESTERN STAR CONSTELLATION — 5 total complaints
- WESTERN STAR 4900EX — 4 total complaints
- WESTERN STAR 4964 — 4 total complaints
- WESTERN STAR CONVENTIONAL — 4 total complaints
- WESTERN STAR 47X — 2 total complaints