2017 WESTERN STAR 4700 — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
9
Recalls
31
Service Bulletins
0
Investigations
Overview of the 2017 WESTERN STAR 4700
The 2017 WESTERN STAR 4700 has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There have been 16 recall campaigns affecting this vehicle, covering issues with TIRES, ELECTRICAL SYSTEM:WIRING. 31 technical service bulletins have been issued by Daimler Trucks North America, LLC for this model year. The most commonly reported problem area is the Steering (1 complaint).
Recalls for the 2017 WESTERN STAR 4700
NHTSA has recorded 16 recalls for the 2017 WESTERN STAR 4700, potentially affecting up to 943,944 vehicles.
Recall 21V896000 — TIRES
| 307 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail...
Consequence: Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
Remedy: Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's...
View full details →Recall 21V896000 — TIRES
| 307 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail...
Consequence: Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
Remedy: Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's...
View full details →Recall 21V882000 — ELECTRICAL SYSTEM:WIRING
| 6,100 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Consequence: An electrical arc can increase the risk of a fire.
Remedy: Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new...
View full details →Recall 21V882000 — ELECTRICAL SYSTEM:WIRING
| 6,100 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Consequence: An electrical arc can increase the risk of a fire.
Remedy: Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new...
View full details →Recall 21V882000 — ELECTRICAL SYSTEM:WIRING
| 6,100 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Consequence: An electrical arc can increase the risk of a fire.
Remedy: Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new...
View full details →Recall 21V882000 — ELECTRICAL SYSTEM:WIRING
| 6,100 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Consequence: An electrical arc can increase the risk of a fire.
Remedy: Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new...
View full details →Recall 18V913000 — SUSPENSION:FRONT:CONTROL ARM
| 501 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Consequence: Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
Remedy: DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners...
View full details →Recall 18V913000 — STEERING:LINKAGES:TIE ROD ASSEMBLY
| 501 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Consequence: Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
Remedy: DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners...
View full details →Recall 18V913000 — STEERING
| 501 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Consequence: Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
Remedy: DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners...
View full details →Recall 18V191000 — ELECTRICAL SYSTEM:WIRING
| 7,128 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
Consequence: An electrical arc can increase the risk of a fire.
Remedy: DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began...
View full details →Recall 18V353000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
| 8,741 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the...
Consequence: If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact...
View full details →Recall 17V761000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
| 438,255 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Consequence: If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number...
View full details →Recall 17V761000 — EXTERIOR LIGHTING:BRAKE LIGHTS
| 438,255 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Consequence: If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number...
View full details →Recall 17V810000 — EQUIPMENT
| 24,860 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at...
View full details →Recall 17V588000 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
| 32 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2013-2018 Western Star 4700 trucks. The battery cable may contact the all wheel drive axle yoke.
Consequence: Battery cable contact with the axle yoke may cause the cable to chafe and short, increasing the risk of a fire.
Remedy: DTNA will notify owners, and dealers will inspect the battery cables, repairing them as needed, free of charge. The recall began on November 16, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-746.
View full details →Recall 16V634000 — POWER TRAIN:AXLE HUBS
| 156 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. These vehicles specify a front axle weight limit that may be greater than that...
Consequence: If a wheel separates from the axle, there would be an increased risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the front axle hubs, free of charge. The recall began during November 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-718.
View full details →Owner Complaints for the 2017 WESTERN STAR 4700
1 complaint has been filed with NHTSA for the 2017 WESTERN STAR 4700. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Steering | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
THERE IS BINDING ON STEERING WHEEL DURING THE STATIC STEERING OF THE TRUCK ON THE PAVEMENT AT STATIONARY POSITION. THE PROBLEM IS WORSE WHEN TUCK IS LOADED, OR HAS A FRONT ATTACHMENT, SUCH AS OUR SNOW-PLOWS. THE SITUATION CAUSES CONCERN TO OPERATORS WHEN THEY ARE PARKING AND OR MOVING IN WITHIN THE YARD.
Safety Rating for the 2017 WESTERN STAR 4700
NHTSA has not yet tested the 2017 WESTERN STAR 4700 in its New Car Assessment Program.
Technical Service Bulletins for the 2017 WESTERN STAR 4700
Daimler Trucks North America, LLC has issued 31 technical service bulletins (TSBs) for the 2017 WESTERN STAR 4700. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ICI21-030 — VISIBILITY
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
WP60-100 — EQUIPMENT
Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat...
WP20-018R — STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump...
SBW54-061 — ELECTRICAL SYSTEM
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SBW32-018 — SUSPENSION:REAR
Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement.
SBW41-002 — EQUIPMENT
Service Bulletin for midship bearing replacement. This procedure applies to all vehicles built with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.
18SP726Rev — FUEL SYSTEM, DIESEL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
ICI18-035 FL766 — EQUIPMENT
Important Campaign Information to Dealer on FL766 ? Final Remedy Temporarily Suspended
ICI18-035 FL766 — ELECTRICAL SYSTEM
Important Campaign Information to Dealer on FL766 - Final Remedy Temporarily Suspended
sbw31013 — TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
With the start of production on March 6, 2018, the fasteners used to attach the slide- and plate-mount style fifth wheels to the outboard angles changed to M16 metric bolts, nuts, and washers.
Showing 10 of 31 technical service bulletins.
NHTSA Investigations for the 2017 WESTERN STAR 4700
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the WESTERN STAR 4700
- 2012 WESTERN STAR 4700 — 0 complaints
- 2013 WESTERN STAR 4700 — 0 complaints
- 2014 WESTERN STAR 4700 — 0 complaints
- 2015 WESTERN STAR 4700 — 0 complaints
- 2016 WESTERN STAR 4700 — 0 complaints
- 2017 WESTERN STAR 4700 (current)
- 2018 WESTERN STAR 4700 — 1 complaint
- 2019 WESTERN STAR 4700 — 0 complaints
- 2020 WESTERN STAR 4700 — 6 complaints
- 2021 WESTERN STAR 4700 — 1 complaint
- 2022 WESTERN STAR 4700 — 0 complaints
Other WESTERN STAR Models
- WESTERN STAR 4900 — 26 total complaints
- WESTERN STAR 5700 — 7 total complaints
- WESTERN STAR WESTERN STAR — 7 total complaints
- WESTERN STAR CONSTELLATION — 5 total complaints
- WESTERN STAR 4900EX — 4 total complaints
- WESTERN STAR 4964 — 4 total complaints
- WESTERN STAR CONVENTIONAL — 4 total complaints
- WESTERN STAR 47X — 2 total complaints