2021 TOYOTA PRIUS — Problems, Recalls & Safety Data
5/5
Safety Rating
10
Owner Complaints
0
Recalls
12
Service Bulletins
0
Investigations
Overview of the 2021 TOYOTA PRIUS
The 2021 TOYOTA PRIUS has received a total of 10 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 12 technical service bulletins have been issued by Toyota Motor Corporation for this model year. The most commonly reported problems involve the Engine (2 complaints), Electrical System (1 complaint), and Forward Collision Avoidance Adaptive Cruise Control (1 complaint).
Recalls for the 2021 TOYOTA PRIUS
There are no recalls on file with NHTSA for the 2021 TOYOTA PRIUS. No Active Recalls
Owner Complaints for the 2021 TOYOTA PRIUS
10 complaints have been filed with NHTSA for the 2021 TOYOTA PRIUS. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 2 | 1 | 0 | 0 | 0 |
| Electrical System | 1 | 1 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Service Brakes | 1 | 1 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2021 Toyota Prius. The contact stated while driving approximately 35 - 45 MPH, the vehicle independently accelerated. The brake pedal was depressed but failed to stop the vehicle immediately. The contact swerved around the vehicle in front and ended up on the opposite side of the roadway. The contact attempted to avoid oncoming traffic and swerving around all the other vehicles and ended up in a ravine. The contact's husband depressed the START/STOP button from the passenger’s side to turn off the vehicle, enabling the vehicle to come to a stop. The contact restarted the vehicle and continued to drive the vehicle to the dealer at slow speeds. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 56,000.
The Lane keeping assist used in radar cruise control mode during some drive cycles will attempt to maintain the vehicle position to the far extreme of the lane and in some cases actively veer out of the lane. My safety ant others can be put at risk when the vehicle behaves outside of its design parameters like this. To solve the issue the vehicle must be pulled over, turned off, then restarted. After the restart it will resume functioning normally, maintaining lane positioning as intended within the limits of the system. The trigger for this is unknown but could be speculated that it is drive cycle dependent and may start during initialization. The problem has not been reproduced by a dealer or service center due to its intermittent nature. There are no warning indicators or lamps on when this occurs.
The Lane keeping assist used in radar cruise control mode during some drive cycles will attempt to maintain the vehicle position to the far extreme of the lane and in some cases actively veer out of the lane. My safety ant others can be put at risk when the vehicle behaves outside of its design parameters like this. To solve the issue the vehicle must be pulled over, turned off, then restarted. After the restart it will resume functioning normally, maintaining lane positioning as intended within the limits of the system. The trigger for this is unknown but could be speculated that it is drive cycle dependent and may start during initialization. The problem has not been reproduced by a dealer or service center due to its intermittent nature. There are no warning indicators or lamps on when this occurs.
The car accelerated without my foot on the accelerator, brake did not respond, and I had to drive through grass and a rock-filled ditch until after about 10 seconds the car returned to my control.
The car accelerated without my foot on the accelerator, brake did not respond, and I had to drive through grass and a rock-filled ditch until after about 10 seconds the car returned to my control.
Safety Rating for the 2021 TOYOTA PRIUS
The 2021 TOYOTA PRIUS received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2021 TOYOTA PRIUS
Toyota Motor Corporation has issued 12 technical service bulletins (TSBs) for the 2021 TOYOTA PRIUS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
T-TT-0784-25 — ENGINE
Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
21TC06-RL_Publis — SERVICE BRAKES, HYDRAULIC
RL: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
21TC06-RL_Publis — ELECTRICAL SYSTEM:SOFTWARE
RL: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
21TC06-RL_Publis — EQUIPMENT
RL: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
21TC06 - Dealer — SERVICE BRAKES, HYDRAULIC
DP: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
21TC06 - Dealer — ELECTRICAL SYSTEM:SOFTWARE
DP: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
21TC06-RL publi — ELECTRICAL SYSTEM:SOFTWARE
RL: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
21TC06-RL publi — SERVICE BRAKES, HYDRAULIC
RL: One of the Pre-Collision System (PCS) features in your vehicle is called ?pre-collision brake assist.? When you apply some pressure to the brake pedal, this feature of the system can automatically help further reduce speed if sensors detect the possibility of a crash. Due to incorrect software programming, there...
T-TT-0468-17 Rev — ENGINE AND ENGINE COOLING:COOLING SYSTEM
TT: HVAC drain tube is found to be blocked/clogged.
T-SB-0070-20 — ELECTRICAL SYSTEM
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function...
Showing 10 of 12 technical service bulletins.
NHTSA Investigations for the 2021 TOYOTA PRIUS
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the TOYOTA PRIUS
- 2016 TOYOTA PRIUS — 211 complaints
- 2017 TOYOTA PRIUS — 125 complaints
- 2018 TOYOTA PRIUS — 43 complaints
- 2019 TOYOTA PRIUS — 51 complaints
- 2020 TOYOTA PRIUS — 23 complaints
- 2021 TOYOTA PRIUS (current)
- 2022 TOYOTA PRIUS — 26 complaints
- 2023 TOYOTA PRIUS — 20 complaints
- 2024 TOYOTA PRIUS — 20 complaints
- 2025 TOYOTA PRIUS — 19 complaints
- 2026 TOYOTA PRIUS — 3 complaints
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- TOYOTA TUNDRA — 8,997 total complaints
- TOYOTA HIGHLANDER — 6,663 total complaints
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