2020 TESLA MODEL 3 Unknown Or Other Problems

76 NHTSA complaints on file

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Unknown Or Other Issues in the 2020 TESLA MODEL 3

76 unknown or other complaints have been filed with NHTSA for the 2020 TESLA MODEL 3. Of these, 12 involved a crash, 0 involved a fire, and 5 resulted in injury.

76
Complaints
12
Crashes
0
Fires
5
Injuries
1
Deaths

All Unknown Or Other Complaints

#11708507 |
After loading our two children ages 2 and 5 in to vehicle and securing in car seats, the car doors were closed and would not reopen. The children were unable to open the doors themselves. The trunk and other entries did not open. There was no obvious way to open the doors or the issue the car was experiencing. The battery cover would not open. Eventually after I searched the Internet I determined that the 12V battery died (no warning whatsoever, doors worked before loading children) and this caused all occupants to be detained in vehicle as the emergency release is the mechanical means of opening the door and this emergency release is not intuitive or obvious. Within 20 minutes I was able to use an arcane hot wiring method to unlatch a door with a spare 12 V source and a hidden 12 V port not immediately obvious either....
#11705882 |
I recently purchased a 2020 Tesla Model 3 Long Range AWD (VIN [XXX] internal systems and service records show that all recalls for this vehicle have been completed and closed. However, the NHTSA VIN lookup still shows seven open recalls. This is causing a major issue because I am participating in a California clean transportation incentive program (Replace Your Ride), which requires that all recalls be shown as closed specifically on the NHTSA website. Tesla states that the recalls are complete but has not updated the recall status with NHTSA. NHTSA customer service informed me that recall data can only be updated by the manufacturer. I am requesting that NHTSA notify Tesla’s regulatory or safety compliance team so they can update the recall reporting for this VIN. The outdated recall data is preventing my state incentive from being processed and is causing significant financial harm. INFORMATION REDACTED PURSUANT TO THE...
#11674516 | Crash
Experienced sudden unintended acceleration (SUA) while parking the car. Was pulling into a parking spot at a very slow speed, approx 5 mph and the car accelerated to an extremely high speed on its own without any input from me. Tried to brake to stop the car but the car did not respond or stop or slow down. Due to the SUA event, the car crashed into the side of a building, all air bags in the car were deployed, and the car is a total loss per insurance.
#11672010 |
While driving south bound on [XXX] in Torrance and intending to go [XXX] , the GPS suggests to take a left turn for the ramp. The left turn is illegal. The ramp is on the right side of the road. With FSD, I have to intervene and take control. This has happened multiple times in last 1 year, since the time the ramp on right side was opened and left side became illegal. GPS data is wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
#11643521 |
The Tesla windows have a window sensor in the door. It appears these fail. When they fail, the door does not shut securely. More specifically, it stays paritally ajar. I would like to report this a safety issue. More specifically, it is possible a passenger could fall out when the window does not shut properly. Additionally, it seem to impact the drivablity and safety. This should be considered a recall item.
#11640726 |
Car radio goes so loud it damaged my ear nerves. This results in pain especially when exposed to loud sounds
#11634598 | Crash
In a private parking lot, within line of sight and ample time to respond to problem I used Tesla Smart Summon. Instead of taking an obvious route through the parking lot, it narrowly hit a parked car, then proceeded to drive over a parking barrier and into a wooded field towards me and a crowded food truck area. I was unable to cancel the feature in time to stop the car from the collision as it accelerated too fast and without any initial signs of an issue. Even after canceling through the app, the car tried to continue for a brief period. If anyone was in the area or we were closer we could have been hit. Tesla replaced the cameras but claimed no responsibility for damages, citing I was "in control". There were no warning lamps or indicators of any defects before the incident. I also have the original...
#11627805 |
Unknown issue with front passanger safety restraint system. Car suddenly notified me of an issue with the restraint system. Before the fault the car was simply just parked in my driveway, then I went into the car and the safety issue appeared. The seat was adjusted for my mom's height the day prior, this might have caused a wire to become pinched and caused the fault due to how the wiring under the seat is set up from manufacturing. Online search results show this to be a common occurrence for cars from 2019-2021 in Tesla.
#11622775 |
Tesla's latest update pings you when you're sitting at a light and it turns green. It also shows you the green light on its screen rendering of your surroundings. The other day, Tesla incorrectly pinged me that a light was green when it was still red. It also displayed it as green on the screen. This is dangerous not only because it suggests the self-driving mode would have incorrectly registered the light and started forward (I was not in self-driving fortunately), but even without self-driving, drivers become primed to go when the ping happens, so this could lead a driver to run the light.
#11621654 |
My Motor Control Unit failed. No reason given by Tesla Service Center. It simply just died. They cannot find a reason, and they also said I didn't do anything to cause the MCU to fail. Service Center agrees this is a rare event. Likely got a really faulty MCU to start with. I bought my car in 2020, so just over 4 years later my MCU died.
#11620304 |
Hi there, it seems like a lot of model 3 Tesla owners year 2020 have been hit with a thousand plus dollars repair for the super bottle that controls the HVAC. Some at 37,000 miles. It looks like Tesla knows this is a faulty part they will cause issues. Thus they limit the warranty to 4 years only or 50,000 miles whichever comes first. Most cases was the four year warranty that runs out and the very next month we have issues with the super bottle replacement. It looks like they have now it started making a more sturdy part. So for us with older models we are hit with expensive repairs. If you do not change the super bottle the car drives on very limited speed limits which can be dangerous if you need to make a quick fast maneuver. Basically you're not able to drive the car anywhere...
#11611673 |
Concern: message appeared on the tesla screen "DIR_a126 Power reduced" Repair solution: Internal seal in battery coolant bottle was faulty and not letting coolant flow properly to rear drive unit. Tesla warranty: states that battery coolant does not need to be replaced for the life of the vehicle.
#11609786 |
A few months ago after an update, my turn signal functionality was completely replaced by AI. This results in me driving either with the blinker engaged when I don’t want it to be, or not engaged when I want it to be. To correct the usually incorrect AI is distracting, and often causes even more incorrect blinker usage. I find this to be dangerous.
#11594305 |
I was traveling on autopilot in left lane with autopilot engaged on 06/13/2024 on HW 101 at around 9:40am my car all of the sudden slammed on brakes and dropped speed from around 65mph to 30mph before I was able to react and recover speed. Reached out to Tesla on their app about this and they are sending me estimate of $275 to check it out
#11582532 |
Front subframe assembly broken Turn signals don't register input Lateral and compliances links broken
#11576504 |
I received a software update from Tesla which caused my car to display wanting signals that would beep repeatedly while my car was parked and while driving. The on screen messages stated “Gear Box Fluid Recommended” and “Adaptive Air Suspension Needs Service”. When I reached out to Tesla they told me to not worry about those alerts because a bug in their software update caused the issue and I did not actually require those services. They admitted that they were aware of this bug and that I was not the only customer experiencing this issue. They gave me two options. Either schedule a service appointment or wait until the next software update. I scheduled an appointment because I could not drive my vehicle safely with alerts beeping every second that I was driving. A software update appeared on my screen before my appointment and it seemed to fix the problem...
#11576025 |
The ac and window defroster stopped working. I got it fixed and it was because of a loose connector. I added supporting document below. They said it might be because of vibration.
#11575694 |
Issue with heater and cooler where it suddenly stops working. Not even fan turns on. It makes the car unsafe to drive and transport a baby. This is a kwon issue
#11573069 |
Received safety recall letter from tesla 23v-838. Asked tesla to implement the software update; they told me to do it via WiFi. I do not have WiFi and asked them to do an over the air update. I have not heard back from them. Please compel them to update me to the most recent version of the software to fix the safety recall.
#11572492 | Crash
Car did not react to uncoming car and accident happened. Car was totaled. RECALL NO. 23V-838 involved as the car didn’t have the right safety controls and caused collision
#11565913 |
Dear NHTSA, I am contacting you regarding campaign #23V-838 and the recent Tesla software update, which I believe has compromised the safety features of my Tesla Model 3. For over two years, I’ve trusted my Tesla’s capabilities, notably its autopilot feature. However, the latest update has introduced a wheel detection system that’s overly sensitive and disruptive. Previously, my driving experience was smooth, responsible and safe, with hands on the wheel and autopilot assist for when I needed to make blind lane changes, allowing me to look over my shoulder briefly at the blind spot while the wheel kept straight without rear ending anyone. Now, with this mandated update, I’m forced to make frequent, forceful adjustments to the steering wheel. I can’t look away from the front of the car even briefly to check my surroundings. This constant intervention and forbidding drivers from looking around to check for safety is distracting...
#11564561 |
My FSD Beta-equipped Tesla sometimes makes inappropriate lane choices while following the navigation route. After watching a video made by a Beta volunteer driver while testing a similar lane selection issue they had experienced across several FSD Beta firmware releases, I checked a Google Map navigation route that took the same turn onto the same street shown in the video. The path in the Google Map route correlated closely with the erroneous route driven during the test video. The vehicle initially turned into the correct targeted lane. The car was then moved left into the "suicide lane" with a median island in the path directly ahead. Tesla's Level 2 ADAS correctly "changes lane to follow route" and moves the car out of the incorrect center turning lane. I've experienced similar errors at times. This complaint concerns the route that brought the car into the center turn lane after making the...
#11564203 |
Re: California Highway Patrol Accident Report [XXX] (see doc: [XXX] ). The driver of the Tesla noted that Tesla's FSD Beta version was engaged, and "When (the Tesla) was in the tunnel, (the Tesla) moved from the #2 lane into the #1 lane and started slowing down unaccountably. When (the Tesla) was about 20 miles per hour, he felt a rear impact." In January 2023, I reviewed available Google map data at the approximate GPS location of the accident. (see video: [XXX] ). Multiple conflicting data layers corresponding to that location may have contributed to the accident if the FSD Beta-controlled vehicle referenced the same or similar map data. The ADAS may have read a road closure on the island surface above the tunnel at [XXX] as relating to the lower level of the tunnel, and the lane change and subsequent slowing of the vehicle described by the driver may...
#11564302 |
I am writing to bring to your attention a concerning issue regarding the recent update related to recall alerts in my vehicle, which has inadvertently led to an increase in distraction while driving. I received a software update for my vehicle, which included new features aimed at enhancing autopilot alerts. However, instead of improving safety, these updates have unintentionally resulted in an increased level of distraction while driving. Issues Identified: Frequency of Alerts: The frequency of recall alerts has become excessive, leading to a constant stream of notifications while driving. This has proven to be highly distracting and has compromised my ability to focus on the road. Alert Presentation: The visual and auditory presentation of the alerts is intrusive and often occurs excessively during driving. The alerts are not sufficiently streamlined to ensure minimal disruption, causing a significant distraction. Impact on Driving Behavior: The continuous alerts have forced me to...
#11560990 |
cabin heat not working, vehicle’s defroster is also not work well enough to comply with federal motor vehicle safety standards regarding windshield visibility. error message on the vehicle’s user interface saying that heating and air conditioning are limited or unavailable. The blower motor, which sends air into the cabin, will remain operational.
#11561000 |
To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model 3’s autopilot system, which, in my view, significantly compromises safety. As a Model 3 owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the...
#11536824 |
Tesla's Full Self Driving was enabled. The car failed to stop at a stop sign, and was actually accelerating through the stop sign. This was a huge error, and I had to slam on the brakes in order to get the car to stop. It was critical that the car stop, as cross traffic did not have a stop sign (2 way stop intersection) and the speed limit for cross traffic was 45mph. Very dangerous. I have video to confirm this incident. Please contact me if you need access to the video.
#11536830 | Crash
On August 2, 2023 at 0400, the Tesla M3 was charging in the garage using a home charger. Smoke indicative of an electrical fire likely originated from the vehicle and eventually triggered a smoke alarm in the kitchen. The driver was unaware the source of the smoke was the Tesla, disconnected the Tesla and moved it out of the house to protect the vehicleb assuming a fire was in the house, and called firefighters who searched the home without success for a source of the fire. The driver now believes the Tesla was the source as the garage access door was cracked open to feed the charging cable from the 240v outlet in the laundry room. The nearest smoke detector from the Tesla is in the kitchen, where the driver smelled smoke from an electrical fire. At roughly 0745, the driver was about to complete a one hour commute to...
#11534800 |
There is no manual door opener from the rear seats. In case of a power loss doors would not open. Only way the rear passengers can get out is climb to the front seats and get out through front doors. This is a serious situation in case of accident when power loss can happen.
#11534573 |
My car cameras and audio will randomly stop working. Come to find out I took a recording with a timestamp of 1151 pm where I am on the highway and driving. Have witnesses of me driving and the issue. My model 3 logs, as stated by service technician, say my vehicle is "Parked and not being operated". This means I am driving with potentially dangerous and absolutely unreliable software in my car. It shows the car isn't being operated as I am going 60~ on the highway in traffic. My car cameras will go completely black and the audio warnings will go out including the backup sounds which are a required feature. Have contacted Tesla since 2020 and no action except a blanket statement of "a future update"
#11531969 |
Open door button doesn’t work, this is a widely reported problem online. In case of accident, fire or submersion the passenger will be at great risk for bodily harm or death
#11526867 |
Rear windshield developed a stress crack. No incident was involved, it just suddenly appeared. It ran about 1/3 of the rear window. I was concerned the glass would fall in on infant passenger seated in a car seat in the back seat. This appears to be a common glass problem for Tesla.
#11526328 |
The main computer failed right after the warranty expires at 51,721 miles. My computer just failed and I have not done a single thing to damage the main computer. I was upgrading to 2023.12.5 and the computer just crapped out. I’ve been driving around with a blacked out screen and no access to backup camera, A/C, and unable to tell my speed, or when the turning signal is on. I tried to explain to the service center that this is not my fault for the computer failing and that they need to take care of the service free of charge. The car is still drivable and I have been fighting with Tesla support and the service center people to get them to understand that I am not liable for their defective equipment. It seems the only way they are willing to take responsibility is after a recall is issued.
#11519191 |
Recall 21V-00D is well over a year old and Tesla has not remedied it in a timely manner.
#11508776 |
The backup camera on my car (and countless others posted online) sometimes has a 1-2 second delay in starting when in reverse, and often will freeze momentarily while in motion. This problem was introduced when Tesla updated their software some time in 2021, where it was livable but noticeable. Then in a subsequent update, the lag and freezing became extreme and rendered the backup camera useless at times. Then, another software update COMPLETELY FIXED the problem. However, one of the recent updates has reintroduced the issue, albeit not as bad as at its worst, but still a safety risk as unexpected freezing of the rear camera, even momentarily, could cause a potential collision with an object that may appear behind the vehicle. I love the software update model Tesla has. But safety features code needs to be walled off from other functionality so it cannot be impacted by updates.
#11506905 |
The problem is my car has been in the shop six times for an issue that Tesla claims it is unable to fix. I started smelling a burning smell (smoke coming from my air vents anytime the air is on) and brought it in. The first three times they were unable to find anything the fourth time they noticed debris That was embedded in the heating fins. They replaced that unit. The fifth/sixth time they actually took the HVAC unit out and noticed the entire plastic underneath was melted and warped. Since the smell has continued and I’m worried that it’s dangerous, I had the air quality tested. The formaldehyde levels were 50 times higher than the EPA recommends as a safe level. (HCH0 level of 6 ppm) I’ve submitted all this to Tesla and they said they are currently working with their legal team to figure out if a...
#11504464 |
This is regarding the computer and the cameras on this car. From the first day that I got this car, I have had the issue that when I use the cameras or the backup camera on this it laggs and this is part of safety issue because I was going to ran over some people when I was reversing. The lagging is very noticibale and I took the car to Tesla multiple times and said is ok but when they send technician to my house, we went for drive and I showed him the cameras and he duplicated the problem. The problem is getting worst and last month the computer was blacked out while I was driving. I need you guys to help me out to either put a recall on this car or return and get my full money back for this junk.
#11500201 |
I don't think TESLA has dealt with recall 22v-702. TESLA has not notified me of the status of the recall. Please let me know if they have solved the problem.
#11499378 |
Recall 21v-00d was registered DEC 2021, notice said waiting for parts. It's been OVER 12 months and no parts yet? Also, the phone number Tesla has listed on the recall notice and their recall info on your website goes to a self-service site that states to use your Tesla app to schedule a repair so there is no way of contacting the company directly to find out about the status of the recall.
#11498596 | Crash
Was driving Tela on 237 Clavaras Blvd heading towads 880 South just before Abott ave in Mlipitas town California Tesla Model 3 acelrated suddenly hitting the car in fronts, emegency automatic braking did not kick n. Earlier it had autopilot set not sure if it tured off. We were surirsed, my wife was driving and I was i passenger seat none of the safety measure worked in the Tesla. My car is totaled.
#11492497 |
Ever since a recent software update was downloaded and installed, my Model 3's incidence of "phantom braking" events while using traffic aware cruise control/autopilot has gone up by a very noticeable degree. It has always been a known issue, however since the redundant safety systems (radar and ultrasonic sensors) on my model year vehicle were disabled by one of the recent updates, phantom breaking events that can possibly CAUSE a collision event or loss of control of the vehicle happens far more frequently. Instead of occurring once every 1000 or so miles, it now occurs two or three times every 250 or so miles, judging from performance on recent cross-state road trips. My car does not use the "Full Self Driving" package that Tesla offers.
#11492087 |
Side repeater camera are blurred because of light at night. Cannot see when switching lanes
#11491856 |
The turn signal is attached to the left and right side blindspot camera. When using the blind spot camera at night, the turn signal light “bleeds” into the camera blocking your view. So it becomes a safety issue when switching lanes at night, especially on a dark freeway. I have contacted Tesla and stated that “the camera performance on older vehicles is neither a defect of materials nor workmanship… which is has been enhanced in newer vehicle production. “
#11485032 |
Tesla software version 2022.24.8 that I currently have installed has switched off the vehicles equipped forward facing radar. I can't find any method to undo their software update, I'm unable to find a way to contact a person via their website. I've lost control of my lights and wipers when the vehicle is using Autopilot. Both of which are set to automatic leaving me the driver with absolutely no way to turn them off short of turning off Autopilot which I've paid money for. I'm unhappy that a vital safety feature that I'd paid for (radar) has been switched off by the manufacturer without any means whatsoever to turn it back on. I do not want their software overriding my decisions as the driver, radar needs to be on and I the driver need to have full/complete control over lights and wipers.
#11476533 |
Body control module failed. Car locked my wife inside the car when the power for the entire car shut down. Managed to get her out. Car was towed by Tesla to their repair facility in Pensacola FL on 6/22/22. It has been there since with no ETA on repair, they cannot get body control modules to repair the car. This was a previously known defect (see article https://hackaday.com/2021/02/11/tesla-recalls-cars-with-emmc-failures-calls-part-a-wear-item/ ). Tesla staff in Pensacola said they had 6-7 cars at their facility with the same exact issue.
#11473666 | Crash 1 Death
The contact's husband owned a 2020 Tesla Model 3. According to a police report, while traveling at 70 MPH, the vehicle veered across three lanes of traffic and hit a light pole. The contact was wearing a seatbelt and the air bags deployed upon impact. The paramedics arrived at the scene; her husband was intubated and taken to the hospital. Her husband was pronounced brain dead due to injuries suffered in the accident and passed away two weeks later. According to the police report, witnesses stated that no effort was made by her husband to avoid or slow down prior to the collision. The contact disputes this claim and stated that her husband was not a reckless driver and would not have intentionally hit a light pole. The contact believed that the cause of the accident may have been related to a mechanical failure and would like an additional investigation...
#11468049 |
Car was stopped at a red light. All of a sudden car speeds up & was out of control despite applying brakes
#11465370 |
When using the adaptive cruise control phantom breaking occurs. This is extremely dangerous because at times cruise is set to 60-75 mph and car will randomly hard brake. If someone was following me this could definitely cause an accident. It’s also so abrupt that it jolts your body forward. I have not taken the car to any service center to reproduce. There are no warnings, no indications of anything visually on the screen that the car would see to cause the breaking. There is also one spot on my route it consistently does this on. This issue has been occurring since early 2021. I take the same route daily for school drop off purposes. It’s a 45mi trip one way. The issue will consistently occur at least twice one way on the trip if I’m using the adaptive cruise system. I do not use auto pilot only the cruise.
#11464982 | Crash
We were pulling our car from 5th floor of a parking garage and as the car was coming down the ramp into the 4th floor, it accelerated itself to a high speed, hit another parked car, and came to a stop hitting concrete pillar in the garage. Our car was damaged severely and all the airbags got deployed, smoke came out it. We are still in shock from the incident and it was a traumatic experience for all 4 members of our family including two of our children. It would have been catastrophic had there been another person around or if something more had happened. Our car unexpectedly accelerated and none of the warnings worked. Tesla car usually gives us warning (a shrilling beeping noise) when an unexpected obstacle, be it another car or a trash can or a human, is within a short distance of the vehicle. This warning...
#11460984 |
Shift stalk also serves as fsd disengagement- to Shift into reverse with a regular car, it’s a very explicit mechanical shift with either the manual or automatic gear box. So consider this scenario where I nearly back crashed into the car behind me. In fsd, it can be disengaged either by 1) braking, (2) breaking torque with the steering wheel or (3) lifting the gear selector stick. So, I arrive at a stop light, I brake because fsd driving is producing an alarm that it came too close to the car in front of me (not me, fsd too close). Being human and not realizing that fsd disengaged when I hit the brake, a then lifted the shift stalk to disengage fsd to get it to shut up with the alarm. Actually what this did was shift me into reverse. Light turns green, I step on the accelerator and I...

Other 2020 TESLA MODEL 3 Problem Areas

Forward Collision Avoidance Adaptive Cruise Control 102 complaints Forward Collision Avoidance Automatic Emergency Braking 80 complaints Vehicle Speed Control 65 complaints Service Brakes 45 complaints Steering 43 complaints Electrical System 34 complaints Suspension 34 complaints Air Bags 29 complaints Forward Collision Avoidance Warnings 24 complaints Seats 22 complaints Lane Departure Assist 21 complaints Visibilitywiper 21 complaints Seat Belts 18 complaints Structurebody 18 complaints Exterior Lighting 12 complaints Lane Departure Warning 9 complaints Back Over Prevention 8 complaints Power Train 8 complaints Lane Departure Blind Spot Detection 7 complaints Fuelpropulsion System 6 complaints Visibility 6 complaints Wheels 6 complaints Back Over Prevention Warnings 4 complaints Electrical Systemadasautonomousself Driving 3 complaints Latcheslockslinkagesdoorslatch 3 complaints Back Over Prevention Sensing System Camera 2 complaints Engine 2 complaints Air Bagssensoroccupant Classificationdriver 1 complaint Back Over Prevention Rearview System Braking 1 complaint Forward Collision Avoidance 1 complaint Latcheslockslinkagesdoorslatchemergency Mechanical Release 1 complaint Latcheslockslinkageshoodlatch 1 complaint Service Brakes Hydraulic 1 complaint Structurebodybumpers 1 complaint Structurebodydoorhandleexterior 1 complaint Structureframe And Membersunderbody Shields 1 complaint Tires 1 complaint Vehicle Speed Controlaccelerator Pedal 1 complaint Vehicle Speed Controlcruise Control 1 complaint
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