NHTSA Complaint #11508776 — 2020 TESLA MODEL 3
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11508776 |
| Vehicle | 2020 TESLA MODEL 3 |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
The backup camera on my car (and countless others posted online) sometimes has a 1-2 second delay in starting when in reverse, and often will freeze momentarily while in motion. This problem was introduced when Tesla updated their software some time in 2021, where it was livable but noticeable. Then in a subsequent update, the lag and freezing became extreme and rendered the backup camera useless at times. Then, another software update COMPLETELY FIXED the problem. However, one of the recent updates has reintroduced the issue, albeit not as bad as at its worst, but still a safety risk as unexpected freezing of the rear camera, even momentarily, could cause a potential collision with an object that may appear behind the vehicle. I love the software update model Tesla has. But safety features code needs to be walled off from other functionality so it cannot be impacted by updates.
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