NHTSA Complaint #11576504 — 2020 TESLA MODEL 3

I received a software update from Tesla which caused my car to display wanting signals that would beep repeatedly while my car was parked and while driving. The on screen messages stated “Gear Box Fluid Recommended” and “Adaptive Air Suspension Needs Service”. When I reached out to Tesla they told me to not worry about those alerts because a bug in their software update caused the issue and I did not actually require those services. They admitted that they were aware of this bug and that I was not the only customer experiencing this issue. They gave me two options. Either schedule a service appointment or wait until the next software update. I scheduled an appointment because I could not drive my vehicle safely with alerts beeping every second that I was driving. A software update appeared on my screen before my appointment and it seemed to fix the problem for about 24 hours. The next day I woke up to my screen being black and the car not being responsive or displaying any information. This caused a major concern because I could not even tell how fast I was driving. The car is still driveable. I just have no information or access to any functions of the vehicle. So I scheduled another appointment with Tesla. Who determined the entire computer system needed to be replaced. Since my car is out of warranty they want me to pay out of pocket. I do not believe this is a responsibility of mine since the software update is what destroyed my computer. Tesla is responsible for making sure their vehicles are safe to drive and providing us with software updates that make the cars extremely unsafe to drive and then not wanting to be responsible for the repairs is insane. I am not the only customer that this has happened too. This has happened to many people and I think it’s extremely unfair and needs to be looked into.