2018 TESLA MODEL 3 — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

1,608

Owner Complaints

202 Crashes 7 Fires

18

Recalls

ACTIVE RECALL

88

Service Bulletins

1

Investigation

Overview of the 2018 TESLA MODEL 3

The 2018 TESLA MODEL 3 has received a total of 1,608 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 30 recall campaigns affecting this vehicle, covering issues with TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES. 88 technical service bulletins have been issued by Tesla, Inc. for this model year. The most commonly reported problems involve the Unknown Or Other (166 complaints), Suspension (159 complaints), and Electrical System (152 complaints).

Recalls for the 2018 TESLA MODEL 3

NHTSA has recorded 30 recalls for the 2018 TESLA MODEL 3, potentially affecting up to 11,880,518 vehicles.

Recall 24V935000 — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

| 696,281 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure...

Consequence: Driving with improperly inflated tires increases the risk of a crash.

Remedy: Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

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Recall 24V376000 — SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

| 125,233 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash...

Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

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Recall 24V376000 — SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

| 125,233 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash...

Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

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Recall 24V153000 — FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

| 6,557 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.

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Recall 24V153000 — ELECTRICAL SYSTEM:SOFTWARE

| 6,557 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.

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Recall 24V051000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 2,193,869 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number...

Consequence: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

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Recall 23V838000 — ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE

| 2,031,220 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the...

Consequence: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

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Recall 23V235000 — SUSPENSION:CRITICAL FASTENERS

| 422 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.

Consequence: A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.

Remedy: Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed May 30, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-31-001. This recall...

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Recall 23V235000 — SUSPENSION:FRONT

| 422 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.

Consequence: A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.

Remedy: Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed May 30, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-31-001. This recall...

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Recall 23V085000 — STEERING:AUTOMATED/ADAPTIVE STEERING

| 362,758 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection...

Consequence: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

Remedy: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

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Recall 22V702000 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

| 1,096,762 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."

Consequence: A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.

Remedy: Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.

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Recall 22V798000 — SEAT BELTS:REAR/OTHER:ANCHORAGE

| 24,064 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.

Consequence: An incorrectly reassembled seat belt anchor can impair the performance of the seat belt during a crash, increasing the risk of injury.

Remedy: Tesla Service will inspect and reassemble the seat belt anchors as necessary, free of charge. Owner notification letters were mailed December 20, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-20-004.

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Recall 22V263000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

| 48,184 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."

Consequence: The driver may not know how fast the vehicle is traveling without the mph or km/h unit display, increasing the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed June 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-008.

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Recall 22V235000 — FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

| 594,894 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety...

Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022....

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Recall 22V235000 — ELECTRICAL SYSTEM:SOFTWARE

| 594,894 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety...

Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022....

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Recall 22V169000 — BACK OVER PREVENTION:DISPLAY FUNCTION

| 947 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.

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Recall 21V00D000 — VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR

| 356,309 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.

Consequence: A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.

Remedy: Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is...

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Recall 21V00D000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

| 356,309 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.

Consequence: A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.

Remedy: Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is...

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Recall 21V00D000 — ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK

| 356,309 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.

Consequence: A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.

Remedy: Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is...

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Recall 22V063000 — FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

| 578,607 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety...

Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may...

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Recall 22V063000 — ELECTRICAL SYSTEM:SOFTWARE

| 578,607 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety...

Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may...

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Recall 22V045000 — SEAT BELTS:FRONT

| 817,143 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence: The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.

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Recall 22V045000 — ELECTRICAL SYSTEM:SOFTWARE

| 817,143 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence: The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.

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Recall 22V037000 — STEERING:AUTOMATED/ADAPTIVE STEERING

| 53,822 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

Consequence: Failing to stop at a stop sign can increase the risk of a crash.

Remedy: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.

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Recall 21V846000 — FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

| 11,728 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

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Recall 21V846000 — FORWARD COLLISION AVOIDANCE:SOFTWARE

| 11,728 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

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Recall 21V846000 — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

| 11,728 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

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Recall 21V846000 — FORWARD COLLISION AVOIDANCE: WARNINGS

| 11,728 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

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Recall 21V389000 — SEAT BELTS:CRITICAL FASTENERS

| 5,530 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.

Consequence: An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.

Remedy: Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for...

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Recall 21V389000 — SEAT BELTS

| 5,530 vehicles affected

Defect: Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.

Consequence: An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.

Remedy: Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for...

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Owner Complaints for the 2018 TESLA MODEL 3

1,608 complaints have been filed with NHTSA for the 2018 TESLA MODEL 3. Below is a breakdown by vehicle component.

Unknown Or Other
Complaints: 166 21 Crashes 2 Fires 10 Injuries
Suspension
Complaints: 159 11 Crashes 1 Fire 1 Injury
Electrical System
Complaints: 152 13 Crashes 1 Fire 4 Injuries
Air Bags
Complaints: 124 15 Crashes 9 Injuries
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 124 11 Crashes 6 Injuries
Forward Collision Avoidance Automatic Emergency Braking
Complaints: 111 16 Crashes 5 Injuries
Seat Belts
Complaints: 97 1 Crash 1 Injury
Vehicle Speed Control
Complaints: 89 30 Crashes 8 Injuries
Service Brakes
Complaints: 85 19 Crashes 5 Injuries
Steering
Complaints: 71 6 Crashes 1 Injury
Seats
Complaints: 67
Structurebody
Complaints: 47 16 Crashes 1 Fire 7 Injuries
Visibilitywiper
Complaints: 46 1 Crash
Forward Collision Avoidance Warnings
Complaints: 37 13 Crashes 2 Injuries
Power Train
Complaints: 26 5 Crashes 1 Fire
Wheels
Complaints: 25 2 Crashes
Fuelpropulsion System
Complaints: 23 2 Crashes 1 Fire
Lane Departure Assist
Complaints: 23 6 Crashes 2 Injuries
Lane Departure Blind Spot Detection
Complaints: 22 2 Crashes 1 Injury
Exterior Lighting
Complaints: 15 2 Crashes
Lane Departure Warning
Complaints: 14 1 Crash
Visibility
Complaints: 13
Back Over Prevention
Complaints: 11
Engine
Complaints: 9 1 Crash
Back Over Prevention Warnings
Complaints: 5 1 Crash
Back Over Prevention Rearview System Braking
Complaints: 4 1 Crash 1 Injury
Electrical Systemadasautonomousself Driving
Complaints: 4 1 Crash
Electronic Stability Control Esc
Complaints: 4 3 Crashes 1 Injury
Air Bagssensoroccupant Classification
Complaints: 3
Back Over Prevention Sensing System Camera
Complaints: 3
Latcheslockslinkagesdoorslatch
Complaints: 3
Air Bags Air Bagrestraint Control Modulesoftware
Complaints: 2
Electrical Systemadasautonomousself Drivingsoftware
Complaints: 2
Tires
Complaints: 2
Air Bagssensoroccupant Classificationfront Passenger
Complaints: 1
Air Bagssrs Malfunction Warning Lamplight
Complaints: 1
Electrical System12v24v48v Battery
Complaints: 1
Electrical Systemadas
Complaints: 1
Electrical Systemadashudcamerasensor
Complaints: 1
Equipment
Complaints: 1
Equipmentelectricalinfotainment
Complaints: 1
Forward Collision Avoidance
Complaints: 1
Lane Departure Lane Keep Automatic Steering
Complaints: 1 1 Crash 2 Injuries
Latcheslockslinkagesdoorslatch Plate
Complaints: 1
Latcheslockslinkagesdoorslatchemergency Mechanical Release
Complaints: 1
Seat Beltsfront
Complaints: 1
Service Brakes Hydraulic
Complaints: 1 1 Crash 1 Injury
Structure
Complaints: 1
Structurebodybumpers
Complaints: 1
Structurebodydoorhandleexterior
Complaints: 1
Structurebodyroof And Pillars
Complaints: 1
Structureframe And Members
Complaints: 1
Structureframe And Membersunderbody Shields
Complaints: 1
Visibilitydefrosterdefoggerhvac System
Complaints: 1

Most Recent Complaints

There is no checkbox for Full Self Driving (Supervised): 3 times in the last 4 weeks, my Tesla has become impatient at long red lights and lurches out into the intersection. I am very concerned because one of those times (first time) it did not creep forward, but just took off thru the red light. I had to accelerate thru to get ahead of those cars that still had the green light. Fortunately, nothing untoward happened, except scaring me! The other two times, I recognized what was happening and put on the brakes and removed from FSD mode. I have complained to Tesla and am asking for them to verify my FSD is up to date and this issue will be fixed. Needless to say, I have stopped using the FSD (Supervised) until this is all addressed.
#11716395 | ELECTRICAL SYSTEM | | N/A miles
Description of the Defect: While driving with Full Self-Driving (FSD) engaged, the vehicle's primary computer shuts down and reboots, causing a sudden loss of all safety features, including Blind Spot Monitoring, Lane Departure Warning, Forward Collision Warning, and the driving visualization. The cameras go black while the vehicle is in motion. The Trigger: The failure is triggered by high electrical load. If the Cabin Heater (HVAC) and Seat Heaters are active while FSD is fully computing, the 12V power supply to the computer drops below critical voltage, causing a "Turbo A" processor lockup and system crash. Evidence of Defect: Service Center diagnostics confirmed the specific error code APS_w169_TurboA_SCS_LKUP (Computer Crash) occurred at the exact same timestamp as VCLEFT_a302_blowerGeneralFault (HVAC Blower Failure). This proves a common-mode voltage drop affecting multiple critical systems simultaneously. Manufacturer Response: The manufacturer (Tesla) acknowledged the logs but refused to inspect the wiring harness or ground connections, instead recommending a replacement of the computer unit. However, the failure can be mitigated by unplugging external cameras to reduce load, proving the root cause is an insufficient power delivery design (Wiring/Grounding) rather than a component failure. The computer is running at full load with the newest FSD software and it can no longer keep up with additional loads. Safety Risk: This defect causes a sudden, uncommanded loss of driver assistance and situational awareness tools (cameras/visualization) while the vehicle is maneuvering in traffic. The vehicle’s power distribution system appears insufficient to support the electrical load of the software (FSD) and the hardware (HVAC) simultaneously.
Description of the Defect: While driving with Full Self-Driving (FSD) engaged, the vehicle's primary computer shuts down and reboots, causing a sudden loss of all safety features, including Blind Spot Monitoring, Lane Departure Warning, Forward Collision Warning, and the driving visualization. The cameras go black while the vehicle is in motion. The Trigger: The failure is triggered by high electrical load. If the Cabin Heater (HVAC) and Seat Heaters are active while FSD is fully computing, the 12V power supply to the computer drops below critical voltage, causing a "Turbo A" processor lockup and system crash. Evidence of Defect: Service Center diagnostics confirmed the specific error code APS_w169_TurboA_SCS_LKUP (Computer Crash) occurred at the exact same timestamp as VCLEFT_a302_blowerGeneralFault (HVAC Blower Failure). This proves a common-mode voltage drop affecting multiple critical systems simultaneously. Manufacturer Response: The manufacturer (Tesla) acknowledged the logs but refused to inspect the wiring harness or ground connections, instead recommending a replacement of the computer unit. However, the failure can be mitigated by unplugging external cameras to reduce load, proving the root cause is an insufficient power delivery design (Wiring/Grounding) rather than a component failure. The computer is running at full load with the newest FSD software and it can no longer keep up with additional loads. Safety Risk: This defect causes a sudden, uncommanded loss of driver assistance and situational awareness tools (cameras/visualization) while the vehicle is maneuvering in traffic. The vehicle’s power distribution system appears insufficient to support the electrical load of the software (FSD) and the hardware (HVAC) simultaneously.
Description of the Defect: While driving with Full Self-Driving (FSD) engaged, the vehicle's primary computer shuts down and reboots, causing a sudden loss of all safety features, including Blind Spot Monitoring, Lane Departure Warning, Forward Collision Warning, and the driving visualization. The cameras go black while the vehicle is in motion. The Trigger: The failure is triggered by high electrical load. If the Cabin Heater (HVAC) and Seat Heaters are active while FSD is fully computing, the 12V power supply to the computer drops below critical voltage, causing a "Turbo A" processor lockup and system crash. Evidence of Defect: Service Center diagnostics confirmed the specific error code APS_w169_TurboA_SCS_LKUP (Computer Crash) occurred at the exact same timestamp as VCLEFT_a302_blowerGeneralFault (HVAC Blower Failure). This proves a common-mode voltage drop affecting multiple critical systems simultaneously. Manufacturer Response: The manufacturer (Tesla) acknowledged the logs but refused to inspect the wiring harness or ground connections, instead recommending a replacement of the computer unit. However, the failure can be mitigated by unplugging external cameras to reduce load, proving the root cause is an insufficient power delivery design (Wiring/Grounding) rather than a component failure. The computer is running at full load with the newest FSD software and it can no longer keep up with additional loads. Safety Risk: This defect causes a sudden, uncommanded loss of driver assistance and situational awareness tools (cameras/visualization) while the vehicle is maneuvering in traffic. The vehicle’s power distribution system appears insufficient to support the electrical load of the software (FSD) and the hardware (HVAC) simultaneously.
#11716455 | STRUCTURE:BODY | | N/A miles
The rear doors are not equipped with manual door releases. In the event of a crash or fire the rear seat passengers would be trapped and would only be able to exit over the front seats and front seat passengers. If the front doors were damaged or front passengers incapacitated the egress for the back seat passengers would be severely impacted. If a fire would occur the situation would be exacerbated. Tesla corrected this condition in later models by installing cable releases for the rear doors. Tesla has not responded with any positive response to our request to provide an upgrade and manual rear door releases.

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Safety Rating for the 2018 TESLA MODEL 3

The 2018 TESLA MODEL 3 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★★ (5/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2018 TESLA MODEL 3

Tesla, Inc. has issued 88 technical service bulletins (TSBs) for the 2018 TESLA MODEL 3. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

2024.14.5_0524.pdf — UNKNOWN OR OTHER

Tesla does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content...

Index389 — EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content...

Index389 — EQUIPMENT:ELECTRICAL:INFOTAINMENT

Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content...

SB2320001 — AIR BAGS

When certain Model 3 and Model Y vehicles receive a different Occupant Classification System (OCS) in their front passenger seats during vehicle servicing, they may require safety vent type front passenger airbags to maintain compatibility between the front passenger seat and the front passenger airbag.

SB1816006R1 — POWER TRAIN

On certain Model 3 vehicles, the positive busbar nut under the power conversion system and additional bolts within the High Voltage (HV) battery ancillary bay were insufficiently torqued during manufacturing.

SB1816006R1 — WHEELS

On certain Model 3 vehicles, the positive busbar nut under the power conversion system and additional bolts within the High Voltage (HV) battery ancillary bay were insufficiently torqued during manufacturing.

SB1816008R1 — WHEELS

On certain Model 3 vehicles, the rear drive unit HV header bolts and the positive contactor bolt within the High Voltage (HV) battery ancillary bay were insufficiently torqued to internal specifications during manufacturing.

SB2016003R1 — WHEELS

Certain Model 3 high voltage batteries may not have a sufficient quantity of bolts for the contactor DC link busbars, which may prevent the vehicle from charging or powering properly.

SB2016003R1 — SUSPENSION

Certain Model 3 high voltage batteries may not have a sufficient quantity of bolts for the contactor DC link busbars, which may prevent the vehicle from charging or powering properly.

ManualN — EQUIPMENT

Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content...

Showing 10 of 88 technical service bulletins.

NHTSA Investigations for the 2018 TESLA MODEL 3

NHTSA has opened 1 investigation into potential safety defects in the 2018 TESLA MODEL 3.

Investigation PE21020 — ELECTRICAL SYSTEM:ADAS Closed

Opened:

Autopilot & First Responder Scenes

Other Model Years of the TESLA MODEL 3

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Other TESLA Models

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